Maintenance Administrator

Duties & Responsibilities

Maintenance Operations

• Supervise, assign, and monitor maintenance work performed by technical staff.
• Coordinate repairs and maintenance activities including:
• Electrical systems
• Plumbing
• Carpentry
• Air conditioning
• Locking mechanisms
• Painting
• Civil works
• Kitchen equipment
• General building maintenance
• Attend to maintenance requests received through the Helpdesk and PRAGMA system.
• Ensure work orders are prioritized, completed, and closed within agreed timelines.
• Conduct quality inspections of completed work.
• Escalate critical failures immediately to management and provide ongoing updates until resolution.
• Perform standby duties when required.

Contractor Management

• Supervise external contractors on site.
• Ensure contractors comply with contractual obligations, scope of work, and service level agreements.
• Verify work quality before contractor sign-off.
• Ensure contractors maintain housekeeping standards and follow site safety requirements.
• Monitor contractor performance and service delivery standards.

Preventative Maintenance

• Ensure preventative maintenance schedules are implemented and maintained.
• Maintain equipment registers and service records.
• Monitor contractor performance on preventative maintenance programmes.
• Ensure maintenance activities are carried out cost-effectively and within agreed standards.

Audits and Inspections

• Conduct routine inspections and audits.
• Lead maintenance team "walk-the-floor" inspections.
• Review work quality and service delivery standards.
• Support quality control processes and compliance reviews.

Team Leadership and Training

• Supervise and guide maintenance staff performance.
• Conduct on-the-job assessments and skills evaluations.
• Identify training needs and recommend development interventions.
• Promote a culture of pride in workmanship, accountability, and customer service.
• Coach team members to improve service delivery and technical capability.

Inventory and Stores Management

• Request and collect materials and spare parts as required.
• Maintain control of stock within the Housing Stores.
• Ensure stock issuing and reordering procedures are followed.
• Participate in monthly stock counts.
• Maintain stock variances below 1%.

Stakeholder and Client Service

• Build and maintain effective relationships with Sun City Housing teams and other operational stakeholders.
• Provide timely feedback on maintenance requests and service delivery.
• Ensure customer needs are addressed effectively and professionally.
• Submit reports as required by management.

Health, Safety, Environment and Quality

• Comply with all company SHEQ policies and procedures.
• Adhere to ISO 9001, ISO 14001 and ISO 45001 requirements.
• Ensure staff and contractors follow all safety regulations.
• Support a safe, compliant, and environmentally responsible workplace.

Ad Hoc Responsibilities

• Perform any reasonable duties requested by the Sun City Housing Team, Site Engineering Manager, Operations Manager, or Site Complex Management.

Skills and Competencies

• Electrical maintenance
• Mechanical maintenance
• Plumbing systems
• Carpentry and woodwork repairs
• General building maintenance
• Preventative maintenance planning
• Fault finding and root cause analysis
• Contractor management
• Occupational Health and Safety Act knowledge
• Fire and emergency procedures Inventory and stock control
• PRAGMA maintenance management system
• Microsoft Office proficiency
• Safe use of hand and power tools

Qualifications

Qualifications

• Matric / Grade 12
• NTC 3, NTC 4, NTC 5, Trade or Technical qualification
• Construction, Electrical, Mechanical, or Building Maintenance background
• Relevant maintenance-related technical certification

Experience

• Minimum 3 to 4 years' experience in a similar maintenance or facilities environment.
• Experience supervising maintenance or technical support teams.
• Experience coordinating contractors and service providers.
• Experience working in a customer-focused facilities management environment.