Receptionist

Duties & Responsibilities

Customer Service & Client Experience

• Deliver a professional and welcoming reception service to all visitors, guests, contractors, and client employees.
• Ensure high standards of customer service are consistently maintained.
• Investigate and resolve client or visitor concerns promptly and professionally.
• Identify opportunities to enhance workplace experience and customer service delivery.
• Maintain positive relationships with all stakeholders and service providers.

Reception & Front-of-House Operations

• Manage reception and switchboard functions during operational hours.
• Coordinate meeting rooms, demo rooms, and visitor arrangements.
• Ensure reception areas remain presentable, clean, and fully operational.
• Monitor visitor access and adhere to client procedures.

Workplace & Facilities Coordination

• Support workplace operations by coordinating:
• Cleaning services
• Hygiene services
• Indoor plant services
• Consumable stock management
• Stationery supplies
• Beverage services
• Monitor the condition and availability of workplace facilities.
• Escalate maintenance and workplace issues through the appropriate channels.

Operational Support

• Assist in planning and coordinating workplace events and client activities.
• Maintain effective communication with relevant departments regarding operational requirements.
• Ensure effective handovers between colleagues where applicable.
• Monitor and follow up on outstanding client service requests.

Quality Assurance

• Conduct daily workplace inspections against agreed quality standards.
• Perform random quality checks on contracted service providers.
• Ensure all issues relating to health, safety, cleanliness, and visual standards are escalated appropriately.
• Track and follow up on corrective actions.

Reporting & Administration

• Provide daily, weekly, monthly, and ad-hoc operational reports.
• Record complaints, compliments, recommendations, and workplace statistics.
• Monitor and report on:
• Switchboard and telecommunications activity
• Consumable usage and trends
• Visitor-related incidents
• Operational performance metrics
• Maintain accurate records and documentation.

Learning & Development

• Demonstrate Tsebo values and professional standards at all times.
• Participate in continuous learning and development opportunities.
• Identify personal training needs to improve performance.
• Share knowledge and assist in training colleagues where required.

Skills and Competencies

• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Customer service and stakeholder management.
• Reception and switchboard management.
• Facilities and workplace services coordination.
• Report writing and record keeping.
• Stock control and consumables management.
• Problem-solving and issue resolution.
• Basic supervisory and coordination skills.
• Ability to learn new systems and technologies.

Qualifications

Qualifications

• Grade 12 (Matric)
• A tertiary qualification in Hospitality Management or a related field will be advantageous.

Experience

• Required 4 to 5 years' experience in a Receptionist, Concierge, Front-of-House, Customer Service, or similar role.
• Experience within hospitality, facilities management, corporate reception, or workplace services.
• Experience overseeing soft services operations such as cleaning, hygiene, and workplace support services.