Lounge Host

Job Description,

Ensuring the smooth running of hospitality throughout events held at the Lounge. To act as an ambassador for excellent customer service to the students at the Lounge.

Reporting to the Graduate Marketing Manager, the incumbent will be required to be the main point of contact at the Lounge.

,

Requirements,

Formal Qualifications

• Matric

Knowledge & Experience

• 2-4 years’ experience in a hospitality environment
• Proven track record in establishment of a new networks and collaborative relationships
• Knowledge and understanding of the dynamics of the graduate professional client market

,

Duties and Responsibilities,

Key Responsibilities

• Manage the number of students that visit the lounge and report the walk-ins for the

Lounge

• Greet guests that come to the lounge and provide professional service
• The Host will be expected to have a thorough knowledge of the PPS business and products and welcome guests upon arrival
• Distribute PPS programmes, gifts, literature to students
• Be on hand to answer any queries throughout the day
• Collate customer comments and submit reports to the Senior Manager: Communications
• Collect any programmes, gifts, literature at the end of the event and lock the balcony doors in each suite
• Distribute any programmes, gifts, literature in your lounge
• Welcome guests upon arrival and assist guests to their tables
• referring to the table plan and have a thorough knowledge of the VIP Hospitality areas
• Be on hand to answer any customer queries throughout the day
• Collate customer comments throughout events held at the Lounge

Strategic Orientation

• Knowledge and understanding of the PPS brand and products

Communication

• Is articulate and communicates in a logical way and structures information to meet the needs and understanding of intended audiences
• Expresses opinions, information and key points of view clearly and assertively
• Is confident in interactions and knowledgeable on the PPS Products
• Anticipates and responds appropriately to the needs, reactions and feedback from students
• Exceptional networker

Commercial Acumen

• Demonstrates awareness of market trends and opportunities and keeps up to date with

competitor developments impacting area of responsibility

Computer Literacy

• Is adept in the use of the latest MS Office package, particularly Excel, Word and Power

point

Interpersonal and Intrapersonal Skills

• Confident
• Self-starter
• Persuasive and influential
• Good networking skills
• Good presentation skills
• Manages expectations
• Self-aware
• Professional
• Responsible & accountable