Spa Manager

The Spa Manager supports the Company in working to achieve the strategic direction and goals of its operations. The role applies the to both skills and professional behaviour that enable the Spa operations to provide guests with outstanding spa services, treatments, products and facilities that are of exceptional quality, safety, hygiene and responsiveness to individual needs. The role of the Spa

Manager is to ensure that the desired standards and protocols are implemented correctly and consistently.

KEY RESPONSIBILITIES

• Submit monthly reports in a timely manner #commissionreport #payrollreport #stocktake #timesheet #attendance #salesreport #monthlyrevenuestats #maintenancereport #incidentreports #staffappraisal
• General Spa Operations according to company guideline
• Drive Staff Development and training
• Set monthly targets for team members and motivate team to achieve said targets
• Demonstrate sincere customer focus and true appreciation
• Ensure all dealings with guests at the spa and health club area to meet or exceed
• the hotels operating standards.
• Ensure compliance with all legislation governing the operation of a Spa facility.
• Handle any guest complaints or special requirements.
• Promote and sell spa programs to groups, conference guests walk-in etc.
• General Administrative Duties
• General Financial Duties

APPLICATION REQUIREMENTS

• Diploma in International Beauty Therapy #ITEC #CIDESCO #SAAHSP
• Basic Hairdressing Qualification a bonus
• Five years of experience in a luxury 5-star in a Spa Manager role
• Demonstrated previous experience in a luxury 5-Star hospitality environment

TO APPLY

Send your updated CV along with copies of your relevant qualifications to ***email_hidden***

Should you not receive a reply within 7 days of submitting your CV, your application was unsuccessful.