Contributions Manager

Purpose of the role

The contributions Manager is responsible for the overall management of the contribution department. The duties include managing, planning, monitoring and reporting. Helping Clients Services, Call Centre, the Claims team, employers and external service providers. The contributions manager reports to the Senior Manager.

Key Responsibilities

• Meet production standards in terms of quantity and quality
• Liaise with employers and service providers both written and verbal
• Ensure that email communication, whether internal or external is deltwith professionally and within the service level agreement (SLA)
• Coordinate and monitor all contributions related activities which includes monthly contributions cycles, ad hoc contributions, data maintenance and clients’ enquiries or queries
• Ensure that the fund comply and is administered according to the rules, policies, legislation, administration procedures and the service level agreements applicable.
• Coordinate
• Identify, develop, enhance and implement policies and procedures that are relent to the contributions department
• Follow up on audit findings and recommendations
• Compile job descriptions for all levels within the contributions department
• Set and agree performance areas with staff and manage employee’s performance
• Compile accurate reports required by management in the required format.
• Support a positive and responsive climate for clients’ enquiries’ resolution.
• Action all escalated enquiries within 24 – 72 hours
• Report any irregularities to the Senior manager or Head of the administration
• Monitor escalations and complaints and recommend preventative measures
• Train, mentor and coach staff
• Assign the tasks, lead and manage the staff.

Essential Knowledge and skills

• At least 10 years employee benefits / retirement fund administration experience, specifically in a similar role processing retirement fund contributions and dealing with employers and external service providers. A solid knowledge of pension funds legislation, regulations and guidelines.
• Everest experience is a requirement. Knowledge and understanding of utilisation.
• Good knowledge of Microsoft Outlook, Word and Excel
• Excellent numerical skills with attention to detail and accuracy. Methodical and meticulous
• Good verbal and written communication skills
• A self-starter who can work independently with a minimum support, but who can also work in a team environment
• Improve, develop, promote, protect and preserve the business interests, reputation and goodwill of the company.

Qualification requirements

• Matric certificate with maths or accounting
• Diploma and or BCOM degree