Dutch Speaking Customer Service Advisor - Travel Industry

We are seeking a highly skilled, customer-centric professional with native or professional Dutch fluency to join our fast-paced international customer care team. In this role, you will manage end-to-end customer relations across multi-channel platforms. The ideal candidate possesses a strong background in travel, tourism, or advanced customer support, with an exceptional ability to de-escalate complaints, maintain high level of customer service, and deliver quality support to our customers.

Minimum Requirements & Hard Skills

• Language Proficiency (Dutch): Native or bilingual fluency in written and spoken Dutch (CEFR C2)

• Must demonstrate flawless Dutch correspondence etiquette.

• Core Experience: Proven experience within Customer Services and hospitality facing sector.

• Contact Center Channels: Practical experience working in an omnichannel environment covering Inbound, Outbound, Live Chat, and Back-office operations.

• Technical & Platform Skills: Highly proficient in Microsoft Office (Word, Excel, Outlook) and Google Workspace platforms.

Preferred Experience & Industry Knowledge

• Industry Background: Previous experience in the Travel, Tourism, or premium Hospitality sector is highly advantageous.

• Aviation & Ticketing Knowledge: Knowledge of or interest in the airline industry, including basic knowledge of fares and ticketing.

Key Responsibilities & Deliverables

• Omnichannel Query Management: Provide high-tier telephonic and written customer support. Handle complex queries and complaints according to SLAs.

Core Competencies & Skills

• Workflow & Time Management: Ability to prioritize tasks, multi-task, and manage workflows to meet KPIs and Service Level Agreements

• Customer Focus: Deep passion for high-level customer service and structured complaint handling.

• Accountability & Integrity: Accountable, honest, and committed to acting fairly, proportionately, and in strict compliance with corporate policy.

• Resilience & Composure: Highly professional, respectful, confident, and resilient under pressure.

• Empathy & Patience: Extremely patient, empathetic, compassionate, and culturally sensitive when interacting with global customers and colleagues.