GTW Backline Advisor - Payments

Keep Things Moving! Join DHL as a GTW Backline Advisor – Payments

Reporting to: GTW Contact Centre Supervisor

RCS Grade: N

Job location: Midrand

Why This Role Rocks

At DHL Express, every detail matters—especially when it comes to payments and clearances. As a GTW Backline Advisor, you’ll be the behind-the-scenes hero ensuring smooth payment processing and top-notch customer service. If you’re organized, detail-driven, and love solving problems, this is your chance to shine.

What You’ll Do

• Be the payment pro: Action all payments in the mailbox accurately and on time—your goal is a clean inbox every day.
• Deliver excellence: Provide insanely customer-centric service that keeps DHL’s reputation as a market leader.
• Stay compliant: Follow Global SOPs, ISO standards, and DHL procedures like a champ.
• Solve fast: Handle queries promptly and aim for first-time resolution.
• Track performance: Share daily stats with your supervisor and attend monthly coaching sessions to keep growing.
• Flex your skills: Jump in to support other functions when needed to keep the Contact Centre running smoothly.

What We’re Looking For

• Experience: 2+ years in customer service or contact center roles.
• Customs knowledge and courier experience will be an advantage
• Skills: Communication, problem-solving, empathy, and strong attention to detail.
• Tech: Intermediate computer literacy and solid analytical skills.
• Education: Matric and Customs/Logistics related qualification

Why DHL?

• Global leader: Be part of the world’s most international company.
• Career growth: We invest in your development.
• Culture that cares: Diversity, inclusion, and innovation are at our core.
• Perks: Competitive salary, training, and a team that feels like family.

We are looking forward to your application. DHL is an equal opportunity employer committed to creating an inclusive and diverse workplace.