Customer Service 2IC

takealot.com, a leading South African online retailer, is looking for a highly talented

Customer Service 2IC to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hardworking

people with integrity to join us. We offer a market related, Total Remuneration

Package which allows full flexibility according to your needs, a great work environment

and a promise that you won’t be bored as long as you are prepared for a challenge and

want to build something great.

This position will report to the Team Leader

Your Responsibilities Will Include

• Day to day operations which include but not limited to allocating or managing of workload to Restaurant Support and Order success agents, such as: response times to customers, telephony call flow distribution and escalating systemic issues
• Supplying operational reports on a daily basis
• Assisting Manager with adhoc project related tasks
• Escalating IR Related Concerns to Manager
• Assisting the Manager in terms of coaching and skills development
• Assisting staff members with complex queries
• Pro-actively identify, address and resolve restaurant and branch issues
• Identify, review and propose solutions to issues identified or picked up during the course of performing day to day duties
• Would be required to oversee a team of individuals when Team Leader is absent

Attributes Required

• Deliver and set an example of high level of customer service
• Responsible and Accountable
• Solutions orientated - able to analyse a situation and find solutions
• Passionate about team-work
• Excellent verbal and written communication skills
• Leadership skills – display the qualities of a leader and set a good example
• Flexibility to work rotational shifts which include weekends, public holidays and nights
• Committed to continuous learning
• Receptive to a collaborative management approach
• Empowering within team and structure
• Customer-centric
• Proactive

Qualifications And Experience

• Senior Certifiacte and Higher
• Minimum 12 months within the customer service environment

The Environment

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading ecommerce company in Africa
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it’s all in the execution after all.
• We love what we do and what we are creating.

We Seek To Employ An Extra Ordinary Mind Who

• is forthright but respectful
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is able to think about problems from a business perspective using technical and product input
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an owner of the business
• is SMART, has INTEGRITY and is HARDWORKING

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.