Order Processor: Despatch & Returns
PERI
Role Summary
We have an exciting new opportunity for an Order Processor: Despatch & Returns at our Cape Town branch.
Responsible for accurately processing delivery and return documentation.
Key Responsibilities/ Objectives
Deliveries
- Ensure a positive customer experience through the professional and accurate preparation of customer deliveries.
- Lead order processing to accurately finalize the delivery process as per company guidelines.
- Execute DTR truck release with both PERI fleet and forwarding agency deliveries.
Returns
- Ensure a positive customer experience through the professional and accurate preparation of customer returns.
- Lead order processing to accurately finalize the return process including CaRe and compensation billing as per company guidelines.
General Duties
- Daily processing of manual documents onto PSD.
- Accurately upload all customer documentation onto electronic filing system.
- Filing of documentation into site files.
- Accurately capturing of stock counts during all stock takes.
- Provide support to all administration team members when required.
- Be the business excellence ambassador to ensure continuous improvement of PERI's service delivery and competitiveness in the market, whilst maintaining strong customer relations.
Qualification / Experience Requirements
- Bachelor's degree or minimum 3 years of relevant work experience
- Professionalism
- Experience in customer service
- Continuous improvement focused
- Fluent in English
Apply online
peri.com/career PERI Group
Formwork Scaffolding Engineering
Recruiting Team