Facilities Manager

Duties & Responsibilities

Integrated Facilities Management & Service Delivery

• Manage daily technical and soft service delivery according to contract requirements.
• Conduct regular site inspections.
• Monitor service quality and operational performance.
• Ensure timely resolution of defects and service failures.
• Identify and implement improvement opportunities.

Technical Maintenance & Asset Management

• Manage maintenance of building systems and infrastructure.
• Ensure completion of planned, statutory and reactive maintenance.
• Investigate recurring failures and technical risks.
• Coordinate specialist contractors and technical support.
• Support lifecycle planning and capital replacement initiatives.

PPM, Work Orders & Backlog Management

• Maintain compliant PPM schedules.
• Monitor overdue maintenance activities.
• Manage work order prioritisation and SLA compliance.
• Drive backlog reduction initiatives.
• Analyse maintenance trends to improve reliability

Soft Services & Workplace Standards

• Manage cleaning, hygiene, waste, landscaping and related services.
• Monitor service standards and contract compliance.
• Address service deficiencies and customer complaints.
• Ensure sufficient resources and consumables are available.

Contractor & Supplier Management

• Monitor contractor performance against agreed standards.
• Ensure all required approvals and safety documentation are in place.
• Review compliance and workmanship quality.
• Manage corrective actions and non-conformance processes.
• Escalate contractor performance issues when required.

Financial & Procurement Management

• Manage site operational budgets.
• Monitor expenditure, PO commitments and accruals.
• Review quotations and procurement requests.
• Validate completed work before invoice processing.
• Deliver accurate budget forecasts and variance reporting.
• Identify cost-saving opportunities.

SHEQ & Statutory Compliance

• Ensure legal and contractual compliance.
• Maintain statutory inspections and certifications.
• Support contractor safety management processes.
• Escalate hazards, incidents and compliance risks.
• Support ISO management system requirements.

People Management

• Allocate and monitor work assignments.
• Manage team performance and productivity.
• Address performance concerns in line with company procedures.
• Identify training and development requirements.
• Promote a strong safety and service culture.

Client & Stakeholder Management

• Act as primary operational facilities contact.
• Maintain strong stakeholder relationships. Attend and contribute to client meetings.
• Resolve complaints and service escalations.
• Provide regular service performance updates.

Reporting, Projects & Continuous Improvement

• Prepare monthly operational and financial reports.
• Maintain accurate FM system records.
• Support delivery of minor projects.
• Monitor building condition and lifecycle requirements.
• Implement process and service improvements.

After-Hours Support

• Respond to emergency facilities incidents.
• Coordinate specialist support when required.
• Ensure business continuity through effective incident management.

Skills and Competencies

• Facilities Management operational expertise.
• Planned Preventative Maintenance (PPM) management.
• Work order and backlog management.
• Contractor and supplier management.
• Budgeting and cost control.
• Procurement processes.
• SLA and KPI management.
• SHEQ legislation and compliance.
• Understanding of: ISO 9001 ISO 14001 ISO 45001 ISO 55000
• Strong reporting, analytical and problem-solving skills.
• Customer relationship management.

Qualifications

Qualifications

• Grade 12 / Matric.
• Relevant tertiary qualification in Facilities Management, Engineering, Built Environment, Property Management or Business Management preferred.
• Technical and/or soft-services qualification advantageous.
• Valid driver's licence.
• Experience
• Minimum 5 years' Facilities Management or Property Management experience with management responsibility.
• Proven experience managing both technical and soft services.

Practical Experience With

• HVAC systems
• Electrical systems
• Plumbing systems
• Fire and life-safety systems
• Building Management Systems (BMS)
• Standby power and generators
• Lifts and escalators
• Building fabric maintenance

Experience Managing

• Cleaning services
• Hygiene services
• Waste management
• Landscaping
• Catering services
• Service contractors and suppliers
• Experience with CMMS/EAMS systems, planned maintenance, procurement, budgeting, SLA management and client reporting.