Readvertisement Diagnostic Technical Representative Global Grade 10
Barloworld Equipment
Key Outputs
- Ensure improved product health for all products in area of responsibility
- Provide support for new product introduction
- Present product issues to management
- Compile informative product issue reports and address to service engineering and management
- Provide expert technical support for warranty resolution and 1-hour training sessions
- Ensure effective self-management and performance ownership
- Ensure resolution of product issues according to service letter guidelines
Qualification, Experience And Competencies
- Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with minimum 5 years post-apprentice/learnership experience]
- Demonstrated practical and theoretical training skills
- Sound interpersonal relationship skills
- Computer literate (MS Office & SIS ET)
- Trouble shooting, problem solving and failure analysis skills
- Applicable product knowledge
- Familiar with the use of service technician workbench
