Senior Partner Account Manager

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Build something new with a world-class team.

At Genesys, we empower employees to make their mark by entrusting them to make decisions and deliver what they’ve been hired to do: their very best. With our next-generation AI-powered customer experience solutions, your potential is waiting. Why not you?

About the Role

Genesys is seeking an astute Senior Partner Account Manager to enhance our strategic partners within the vibrant Africa market.

As a Senior Partner Sales Manager, you will help expand our industry-leading partner ecosystem, with a strong emphasis on AI-driven customer experience (CX) innovation. The Partner team is responsible for opening new routes to market by enabling partners to build, position, and sell customer experience offers that leverage AI at speed and scale, while also strengthening strategic partner relationships.

Major Focus Areas

• AI-Enabled Growth: Drive a business plan that accelerates partner-led sales of Genesys solutions, highlighting the transformative role of AI in customer engagement.
• Support the sales cycle through named partners and opportunities.
• Enable partners strategically by equipping them to attract, develop, and maintain customer relationships across the lifecycle.
• Build preference for Genesys AI-driven customer experience solutions and services within partners’ portfolios and sales teams.
• Collaborate with partners on pipeline development, to identify, qualify, and close customer opportunities.
• Strategically expand and recruit partners committed to AI innovation and market differentiation.
• Deliver and execute joint partner business and marketing plans that emphasize AI-led growth.
• Work closely with direct sales teams to provide partner visibility and highlight success stories internally and externally.
• Structure and negotiate partnership agreements that unlock incremental AI value and capabilities.
• Develop detailed operational and go-to-market strategies with partners, incorporating AI as a differentiator in their offerings.

Why Work for Genesys?

• You will drive the business through accurate forecasting and strategic partner planning.
• You will create dynamic sales presentations with industry-leading experts, showcasing how AI transforms customer experience.
• You will gain unique insights into customer strategies and help them harness AI-powered solutions to deliver better business outcomes.
• You will own and grow your territory, collaborating with Genesys colleagues to amplify adoption and success.
• You will demonstrate proven abilities to build relationships with executives, stakeholders, and influencers who are shaping the AI-driven CX landscape.
• Work for a Magic Quadrant leader with a relentless focus on AI innovations.

Qualifications

• Proven experience communicating, negotiating, and closing with executives and stakeholders.
• Strong understanding of customer and partner needs, with the ability to articulate the value of AI-driven CX solutions.
• Track record of growing pipeline within current and newly recruited partners.
• 7–10+ years of partner sales experience (Cloud or SaaS-based software sales preferred)
• BS/BA degree or equivalent experience.
• Ability to travel up to 50%.
• Fluent English. French is a strong plus.

Core competencies

• Enterprise SaaS sales, co-sell mechanics, pipeline creation.
• Value selling & competitive positioning.
• Executive communication and stakeholder management.
• Programmatic enablement & campaign execution.
• Working knowledge of cloud architectures; data & AI governance helpful.

30/60/90-day plan (expectations)

• 30 days: Partner mapping, current pipeline review, agree joint targets; publish three partner one-pagers for the region.
• 60 days: Complete enablement waves (sales + SE), launch 1–2 joint campaigns, land ≥5 deal registrations.
• 90 days: Run first QBRs, show ≥3 qualified co-sell opportunities per partner, submit first bookings.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.