Switchboard Operator (Switchboard Operator)

Vineyard, Oude Werf and Stellenbosch Hotels by Petousis

Vineyard Home

Oude Werf Home

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Overview

Reference

Switchboard Operator

Salary

ZAR0 - ZAR0/month + 0

Job Location

South Africa -City of Cape Town -Cape Town -Newlands

Job Type

Permanent

Posted

Thursday, September 10, 2026

Closing date

21 Sep 2026 21:59

Switchboard Operator | Newlands, Cape Town

(Monthly Paid)

This highly acclaimed Hotel prides itself on being a respected & progressive employer brand, celebrated for our investment in employee wellness, the broader community & the environment.

The Switchboard Operator ensures all incoming calls are directed to the correct extensions/Departments and assist Guests with all Outgoing Calls. To ensure Emergency procedures are adhered to and follow the instructions from the Evacuation Wardens. Handle all guests’ parcels and ensure they are charged correctly and dispatched.

Key Accountabilities

All incoming calls answered within prescribed service standards
Accurate routing of calls to correct departments or extensions
Zero missed or incorrect wake-up calls
Timely and accurate recording and delivery of guest messages
Correct escalation of emergency and after-hours calls
Up-to-date switchboard logs and communication records

Minimum Requirements

Matric Required (National Senior Certificate NQF 4)
2 years hotel Front Office or switchboard experience
Experience operating multi-line telephone systems
Basic knowledge of hotel departments and services
Ability to work shifts, weekends, and public holidays
Satisfactory criminal record, subject to assessment of the nature, severity, relevance, and recency of any offence.

Key Competencies

MS365, Opera.
Multi-line switchboard / PBX operation control
Call prioritisation during high-volume periods
Wake-up call scheduling and monitoring accuracy
Message capturing and relay precision
Voice clarity, tone control, and call etiquette
Emergency call recognition and escalation awareness
Rapid information retrieval (extensions, services, staff on duty)
Confidential handling of guest and internal information
Client-focused
Cooperation
Performing under Pressure
Accuracy
Structuring
Service-oriented
Listening Skills
Situational Awareness

Employment Equity

Preference will be given to Employment Equity candidates in line with the Company’s transformation objectives in the Employment Equity Plan.

Why Apply?

An empowering work environment.
A remuneration package including retirement & other benefits.
21 working days leave per annum.
Training and development opportunities.

Closing Date

Please apply by no later than 21 September 2026

Contact information

Caroline Naidoo

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