Account/Project Manager - Key Accounts

Medinox is looking for a senior, commercially-minded Account/Project Manager to own our relationships with select key accounts. These accounts span multiple stakeholders and subsidiaries, and the role is the single point of accountability - both for the commercial relationship and for every internal project running against the accounts.

This is a hybrid role: half senior relationship management and commercial growth, half internal project orchestration. The person will spend significant time at senior level with the customer, and equal time chasing, coordinating, and holding our own internal teams to account.

Account & Commercial Management

• Own the end-to-end relationship with the customers.
• Build and maintain senior-level relationships (buying, category, marketing, supply chain, and executive contacts) within the customer businesses.
• Identify and convert opportunities to increase basket size and range across the account - this is a growth-accountable role with clear targets and KPI’s.
• Prepare and present at senior/board-level reviews (QBRs, category reviews, trading reviews) with customers.
• Negotiate commercial terms, pricing, and range extensions in line with company margin guidelines.

Project Management & Internal Coordination

• Act as the single internal point of contact and project owner for all work relating to allocated key accounts - new product launches, range reviews, compliance/regulatory submissions, supply issues, marketing.
• Drive cross-functional internal teams (sales, supply chain, QA/regulatory, marketing, finance) to deliver against customer commitments and deadlines.
• Maintain a live project tracker/status view across all active workstreams for key accounts and report progress to leadership.
• Proactively flag risk, resourcing gaps, or timeline slippage before they affect customer relationships.

Stakeholder & Boundary Management

• Communicate commercial, capacity, and delivery boundaries clearly and confidently to the customers - including saying no or resetting expectations - without damaging the relationship.
• Manage competing demands from multiple customer stakeholders/subsidiaries, prioritising in line with overall account strategy.
• Manage all client communication, allowing internal, individual contributors to focus on their core responsibilities rather than handling client communication.
• Represent Medinox professionally and confidently in senior commercial discussions.

• 5+ years in account management (in product businesses or an advertising agency), key account management, or client-facing project management, ideally with some large corporate account experience.
• Strong project management skills - able to run multiple concurrent workstreams without formal authority over contributors.
• Confident, assertive communicator, comfortable at senior/executive level, with the ability to hold boundaries diplomatically.
• Own transport (regular travel to customer meetings in CT/JHB required).
• High attention to detail - this account has regulatory and compliance touchpoints.
• Based in or willing to relocate to Cape Town or Johannesburg.
• Comfortable operating with influence rather than authority - persuades rather than instructs.
• Thrives under multi-stakeholder complexity rather than being overwhelmed by it.
• Commercially assertive - sees growth opportunity as part of the job.
• Calm, structured, and process-driven under pressure from competing internal and external demands.

To apply, please send your CV to ***email_hidden*** and [email protected].