Internal Salesperson

Internal Salesperson - Durban based

Reports to – National Sales Manager

Purpose: To achieve sales targets by maximizing sales opportunities and efficiently managing needs of Industrial customers. This role works in close partnership with the External Sales person.

· Provide service excellence to clients

• Provide precise and clear communication to customer
• Get clear brief from customer on requests including product specs, usage, budgetary and timing expectations
• Understand customer need clearly to ensure correct product is quoted first time
• Ensure all requests are quoted to customer within 24 hours
• Procure non stock demand items as per customer orders within specified delivery requirements with assistance of procurement team
• Follow up on orders and delivery to ensure quick turnaround
• Keep Customer constantly informed of progress and timing of quotes, orders and deliveries
• Manage any issues or queries efficiently and effectively to minimize impact on client
• Create a critical product range profile for key customers to ensure we are holding or have access to critical stock quickly- relay to procurement
• Make yourself available for technical support
• Have quarterly review sessions with Sales Manager on Key customers and build next quarter plan

· Meet sales targets through key accounts

• Develop strong relationships with key stakeholders at target clients
• Identify opportunities for products and projects at target clients
• Communicate promotions and incentive schemes to clients as required
• Collate the monthly analysis of product mix by key customer to understand where winning/losing

· Ensure all accounts are managed in accordance with SOP

· Market Magnet’s range of products and services

• Attend training on focus brands in Magnet basket
• Develop a good understanding of Magnet’s service offerings in Lighting and Electrical
• Identify opportunities for new products or projects and advise External Salesperson / Sales Manager of potential
• Engages Technical to provide support on customer sales and queries
• Develop strong relationships with important suppliers for key customers

· Manage profitability of accounts

• Continuously monitor your margin on target accounts- monthly
• Understand your product mix and where you are losing/gaining margin in your monthly review

· Manage the administrative aspects of accounts

• Ensure all supplier queries and paperwork are processed within the month
• Ensure outstanding order numbers are closed off within the month
• Ensure accounts are paid in required payment period and assist where there are issues
• Manage other administrative needs as required

Please note, your job responsibilities and duties are not limited to that mentioned above. You are expected to deliver against any other task within reason, and your job function requested by the National Sales Manager.

Skills & Experience required

· Minimum 3 years’ experience in electrical or lighting sales.

· Diploma or working towards a Diploma in Electrical Engineering is preferable

· Excellent Customer Service track record

· Excellent Listening and Communication skills

· Ability to Analyse information and Problem solve

· Ability to work under pressure and within deadlines

· Driven and independent individual

· Ability to work in a team and collaborate

· Strong social and cultural skills with the ability to interact with a diverse range of individuals

· Excellent levels of Honesty and Integrity

Send CV application to ***email_hidden***