Repairs Coordinator

Major Tech is looking for a highly organised, customer-focused and detail-oriented Repairs Coordinator to join our team.

The successful candidate will play an important role in coordinating the repairs process, communicating with customers and technicians, tracking repairs and ensuring that jobs are handled efficiently from receipt through to completion. This is an opportunity to join a professional and fast-paced environment where strong communication, attention to detail and the ability to manage multiple tasks are essential.

PURPOSE OF THE POSITION

The Repairs Coordinator is responsible for the effective coordination and administration of the company's repair processes. The position ensures that all professional repairs are accurately booked in, tracked, quoted, followed up and processed through to completion within the required turnaround times.

The Repairs Coordinator serves as an important link between customers, branches, the Workshop, suppliers and external service providers, ensuring that repair-related queries are attended to promptly and that customers and branches receive regular updates regarding the progress of their repairs.

The role requires strong organisational and administrative skills, attention to detail, effective communication and the ability to manage multiple repair jobs simultaneously.

Duties and Responsibilities

• Booking in and registering all professional repairs received from customers and branches.
• Coordinating and monitoring repairs from receipt through to completion and return.
• Liaising with the Workshop regarding repair evaluations, progress and completion dates.
• Preparing and sending repair quotations to customers and branches.
• Following up on outstanding quotations and obtaining customer/branch approval.
• Maintaining an accurate repair schedule and monitoring outstanding repairs.
• Handling customer and branch queries relating to repairs, quotations and turnaround times.
• Coordinating the movement of repairs between branches, the Workshop, suppliers and external service providers.
• Coordinating instruments sent for calibration and monitoring completion and return dates.
• Ensuring completed repairs are correctly processed for invoicing and dispatch.
• Preparing daily and periodic reports on repairs, quotations and outstanding work.
• Assisting with monthly Workshop stock takes and re-order requests.
• Coordinating certification and documentation for Intrinsically Safe Instruments where required.
• Maintaining accurate repair records and documentation.
• Following up on repairs that have not received approval within the required period and arranging their return where necessary.
• Performing any other duties reasonably required for the effective operation of the Repairs and Workshop function

Qualifications

• Grade 12 / Matric.
• Relevant qualification in Administration, Operations, Customer Service or a related field will be advantageous.
• Computer literacy, including Microsoft Office.

Experience

• 2–3 years’ experience in an administrative or coordination role.
• Experience in a repairs, workshop, technical or service environment will be advantageous.
• Experience dealing with customers and branches.
• Experience with quotations, invoicing and job tracking will be advantageous.

Skills & Competencies

• Strong administrative and organisational skills.
• Excellent attention to detail and accuracy.
• Good verbal and written communication skills.
• Strong customer service skills.
• Excellent follow-up and coordination skills.
• Ability to prioritise and manage multiple tasks.
• Ability to work under pressure and meet deadlines.
• Good problem-solving skills.
• Ability to work independently and as part of a team.
• Professional, reliable and proactive approach.

Salary & Benefits

• Salary: R17,000 – R25,000 per month, depending on experience and suitability for the role
• Medical Aid: 50% company contribution. Major Tech is a Discovery corporate partner
• Group Life Cover: Fully company-funded group life cover scheme

If you are organised, proactive and enjoy working with both customers and internal teams, this could be the opportunity for you!

If you have the attention to detail, communication skills and ability to keep things moving in a busy environment, we would love to hear from you.

Apply directly through PNet or send your CV to ***email_hidden*** to be considered for the position.