Service Advisor - automotive motor industry
On Line Personnel
Job Position: Service Advisor – automotive motor industry
Ref: 5288
Location: PE/Gqeberha
Salary: Commensurate with qualification and experience
Email your CV to ***email_hidden***
Qualifications / Requirements:
- National Diploma in relevant Engineering Field, Marketing, Aftersales, or a relevant qualification
- Minimum 3 years' Aftersales experience in a dealership environment
- Completed international certified Service Advisor programme
- Strong automotive product knowledge and exposure to automotive product issues
- Valid driver’s license
Technical and Behavioural Competencies
- Customer-focused communication and complaint handling
- Proficiency in MS Office and other automotive packages
- Sound knowledge of warranty and goodwill policies
- Planning, job scheduling and workshop coordination
Key Performance Areas
- Confirm customer requirements, repair scope, timing and mobility needs against workshop capacity and parts availability
- Validate repair requirements through diagnosis, vehicle inspection and test drives where required
- Create complete job orders on the DMS using the latest technical, repair and parts information
- Coordinate parts, Technicians, tools and equipment to support agreed completion dates
- Obtain customer approval for supplementary work and communicate repair progress or delays
- Verify repair quality through final checks and test drives and initiate corrective work when needed
- Handle complaints professionally and ensure priority follow-up through to completion
- Ensure accurate workshop findings to support field analysis and product concern resolution
- Advise the customer that the dealership will be carrying out quality control follow-up checks and request them to participate if they are called
- Conduct vehicle safety and roadworthiness assessments during repairs, ensuring unsafe vehicles are removed from service, corrective actions are implemented, and customers are kept informed of required repairs and safety concerns
Email your CV to ***email_hidden***
Qualifications / Requirements:
- National Diploma in relevant Engineering Field, Marketing, Aftersales, or a relevant qualification
- Minimum 3 years' Aftersales experience in a dealership environment
- Completed international certified Service Advisor programme
- Strong automotive product knowledge and exposure to automotive product issues
- Valid driver’s license
Technical and Behavioural Competencies
- Customer-focused communication and complaint handling
- Proficiency in MS Office and other automotive packages
- Sound knowledge of warranty and goodwill policies
- Planning, job scheduling and workshop coordination
Key Performance Areas
- Confirm customer requirements, repair scope, timing and mobility needs against workshop capacity and parts availability
- Validate repair requirements through diagnosis, vehicle inspection and test drives where required
- Create complete job orders on the DMS using the latest technical, repair and parts information
- Coordinate parts, Technicians, tools and equipment to support agreed completion dates
- Obtain customer approval for supplementary work and communicate repair progress or delays
- Verify repair quality through final checks and test drives and initiate corrective work when needed
- Handle complaints professionally and ensure priority follow-up through to completion
- Ensure accurate workshop findings to support field analysis and product concern resolution
- Advise the customer that the dealership will be carrying out quality control follow-up checks and request them to participate if they are called
- Conduct vehicle safety and roadworthiness assessments during repairs, ensuring unsafe vehicles are removed from service, corrective actions are implemented, and customers are kept informed of required repairs and safety concerns
Salary: Commensurate with qualification and experience
