Assistant Property Manager

Office Beacon is looking for a highly organized and reliable Property Management Assistant to support our day-to-day property management operations. This role will involve tenant communication, rent reminders and follow-ups, leasing and renewal tracking, maintenance request coordination, vendor follow-ups, and weekly reporting. The ideal candidate should have excellent written and spoken English, strong customer service skills, be detail-oriented and tech-savvy, and be comfortable using tools such as Google Workspace, Google Voice/OpenPhone, Trello, Asana, Slack, Google Forms, and Excel. Experience with property management platforms or CRMs such as AppFolio, Yardi, Zoho, or Avail is a plus.

Requirements

Customer service or administrative experience Excellent written and spoken English Strong computer and tech skills Highly organized, reliable, and detail-oriented Excellent communication and follow-up skills Experience managing tenants, customers, or vendors Proficiency in Google Workspace and Google Sheets/Excel Familiarity with CRM and task-management tools Ability to work independently and professionally

Responsibilities

Tenant Communication: Respond to tenant emails/texts, answer common questions, send rent reminders, and escalate urgent issues. Maintenance Coordination: Receive and log maintenance requests, assign vendors, track repairs, and follow up until completion. Vendor Management: Coordinate vendor schedules and ensure maintenance work is completed on time. Rent & Lease Tracking: Follow up on rent and maintain lease expiration and renewal records. Reporting & Administration: Maintain maintenance tracking systems and prepare weekly tenant and property updates. Customer Service: Maintain professional, friendly communication and confirm tenant satisfaction after maintenance is completed.

Core Focus Areas

Tenant communication and customer service Maintenance and vendor coordination Rent tracking and follow-ups Leasing and renewal administration Administrative reporting and task management

Schedule

16:00 – 01:00 SAST — South African Time