Lead Product Owner MMH260917-10

Role Purpose

Set, prioritise and evaluate the work generated by development teams, ensuring the delivery of high-quality products meeting all necessary requirements, features and functionality.

Requirements

Qualification

• Relevant qualification in Computer Science, Information Technology, or related area
• Relevant progression certificates (such as Agile/LEAN)

Experience

• At least 5 years relevant experience as a Business Analyst, Product Owner, Business Support/Technical Specialist (essential)
• Experience of managing projects, BAU work and product road map prioritisation (essential)
• Exposure to diverse IT solution implementation in a variety of environments (desirable)

Knowledge

• Knowledge of client experience and client lifecycle management
• Exposure to defining minimum viable products (MVPs)
• Knowledge of standard software development roles and responsibilities
• Knowledge and experience of working with Agile delivery methods
• Knowledge of requirements capturing and specification techniques
• Knowledge of conducting user research and working with teams to develop wireframes and specifications for new product features
• Knowledge of project management including product-based planning techniques, business case creation and maintenance, and risk management
• Experience of managing multiple feature development in one backlog
• Experience in scheduling functional and non-functional requirements
• Understanding of end to end product management principles
• Knowledge of product development from idea through to solution delivery

Duties and Responsibilities

INTERNAL PROCESS

• Responsible for the full product life cycle and road map of end to end products including visibility, finance, marketing and enhancement of product value proposition within the business area.
• Translate the product strategy and proposition into road maps to outline the vision and direction of the product offering.
• Ensure the customer journey forms part of the product proposition and socialise the product vision with team and relevant stakeholders in order to meet business requirements.
• Elicit product requirements from business, distil, prioritise and translate them into user stories with acceptance criteria in line with business expectations.
• Participate in the team ceremonies, including sprint planning, sprint reviews, retrospectives, and play an active role in mitigating impediments impacting successful completion of release or sprint goals.
• Work with Business Analysts and User Experience (UX) to ensure product prototyping takes place, and product user stories and user journeys support the client and business outcomes.
• Manage the Product Backlog and make decisions linked to the Epics, Features and User Stories, ensuring they meet all appropriate criteria before deployment.
• Create visibility of the items on the backlog ensuring that the items are understood, sized by the correct people and in order of priority.
• Finalise all appropriate marketing, reporting, communication, training, legal, security and operational requirements are in place before deployment, adhering to Agile methodology and best practice standards.
• Create appropriate operational workflows to support the proposition in order to meet business needs.
• Lead product release plans and delivery expectation dates of new functionalities within agreed timelines.
• Be a knowledge leader with regards to the product, keeping abreast with market, practices and client trends.
• Monitor client experience and client feedback, ensuring any significant issues are resolved and that product stabilisation is reached in line with business expectations.
• Monitor the performance of the product (including financial performance, client behaviour and usage across the various features and channels, client experience, processes, channel performance, business case) to ensure that these meet business requirements.
• Develop and drive plans to close any performance gaps and mitigate risks as they occur to minimise business impact.
• Present back to relevant stakeholders on decisions that impact on product strategy, design, pricing, and the income or costs associated with the delivery of the product.
• Responsible for the full product life cycle and road map of end to end products including visibility, finance, marketing and enhancement of product value proposition within the business area.
• Work with Business Analysts and User Experience (UX) to ensure product prototyping takes place, and product user stories and user journeys support the client and business outcomes.

CLIENT

• Provide authoritative expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

PEOPLE

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.

FINANCE

• Identify opportunities to enhance cost effectiveness and increase operational efficiency.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

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