Call Center Sales Agent

At Smollan, we're on an evolutionary journey where we're shifting our story. We're looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work.

Job Purpose

This is a contract role for a call centre sales and service consultant based in the Johannesburg Metropolitan area. The consultant will be responsible for handling inbound and outbound calls,providing exceptional customer service,addressing client queries and facilitating sales processes.

Duties & Responsibilities

Consulting with clients

Offering product information

Ensuring customer satisfaction

And achieving sales targets

The role requires on-site presence and collaboration with the sales and service teams to drive performance and growth

Skills and Competencies Required

● Knowledge of banking products and sales principles and methods.

● Proven track record in sales.

● Strong and interpersonal skills as well as objection handling skills.

● Excellent verbal and communication skills (Persuasive).

● Possess an ability to adapt and solve problems.

● Be responsible and accountable for target achievement.

● Have a winning attitude and willingness to grow within the organisation.

● Must have excellent timekeeping principles.

● Must have a team success mindset

Education & Training

Matric Certificate (Not the statement of results)

Clear Credit (ITC) Record

Clear Criminal Record

NQF 5 FAIS 120 credits (preferred)

Experience

● Proven Experience in Banking Environment 1-2years (Required)

● Fluent In English and Afrikaans (Advantage)