Automotive Service Advisor

Company Description

TalentEdge Recruitment & Advisory is a specialist talent acquisition and strategic recruitment partner supporting growth-focused organisations. The company helps clients secure professionals, specialists, and leaders who drive business growth, market expansion, and brand development. TalentEdge also focuses on building strong stakeholder relationships and supporting long-term organizational success. Applicants can expect to work with a team that values expertise, quality placements, and sustainable career development.

Role Description

This full-time on-site Automotive Service Advisor role is based in Polokwane. The Automotive Service Advisor will greet customers, listen to their vehicle concerns, and accurately document service requests. The role involves coordinating vehicle inspections and repairs with the workshop team, preparing cost estimates, and explaining recommended services and timelines to customers. The advisor will monitor the progress of each vehicle, provide regular updates, and ensure work is completed to quality standards. Daily tasks also include managing bookings, maintaining service records, handling customer queries and complaints professionally, and promoting a positive service experience that supports customer retention.

Key Responsibilities

• Welcome customers & assess their service needs
• Promote labour, parts, accessories and value-added service opportunities
• Document required services, repair instructions, labour estimates and parts requirements
• Provide accurate quotations and clarify customer payment responsibilities
• Maintain regular customer communication throughout the service process
• Coordinate service bookings, appointment schedules and customer follow-ups
• Liaise with workshop teams to ensure quality workmanship and minimal comebacks
• Support customer mobility arrangements where required
• Ensure customer concerns are correctly captured and resolved effectively
• Complete service administration accurately and maintain updated customer files
• Contribute to customer satisfaction, service targets and dealership standards

Requirements

• Matric / Grade 12
• Minimum 5 years’ Service Advisor experience within a motor dealership environment
• At least 3 years’ experience in a customer-facing, retail or customer-service environment
• Computer literate with business system knowledge
• Product knowledge will be advantageous
• Target-driven and customer-focused
• Able to work independently and remain self-disciplined
• Strong communication and people skills
• Good selling, marketing and teamwork ability

What We Offer

• Market related salary
• Commission
• Pension fund contribution
• Medical aid

APPLY NOW online OR ***email_hidden*** | www.talentedge.co.za