Business Transformation Lead

Job Description,

To shape and deliver glu’s strategic priorities by translating strategy into practical, scalable business solutions across product, operations, distribution, technology, data, and compliance. The role leads the design and implementation of operating models, processes, organisational structures, and automation initiatives, driving complex cross-functional transformation programmes from assessment and target-state design through to adoption, execution, and benefits realisation. This role operates across glu through specialist expertise, matrix leadership and influence over multidisciplinary teams. Accountability for operational delivery remains with the respective functional owners.

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Requirements,

Minimum Qualifications

• Advanced Diploma in Business Analysis or a related field
• Project Management or Product Owner certification (preferred)
• Relevant insurance, underwriting, operations, business transformation, risk, process improvement or technology-related qualifications, certifications or professional training (preferred)?

Experience

• 10+ years' relevant experience within insurance (ideally life insurance), underwriting, operations or a comparable environment. Extensive experience across multiple insurance functions will be highly advantageous.
• Significant experience across multiple insurance functions with a demonstrated ability to identify business improvement opportunities, redesign ways of working, improve operational effectiveness and support the implementation of sustainable business solutions.
• Proven ability to influence senior stakeholders, apply sound commercial judgement and operate at senior management, functional leadership or principal specialist level.

Knowledge

• Deep understanding of life insurance operational processes, functional interdependencies and practical business improvement opportunities across the insurance value chain.
• Sound understanding of end-to-end insurance operations and key functional interdependencies.
• Strong knowledge of business process design, optimisation and continuous improvement.
• The ability to identify, design and implement practical business improvements within an insurance environment.
• Working knowledge of operational enablement, tactical automation and technology-enabled change.
• Understanding of operational risk, controls and relevant insurance regulatory requirements.
• Understanding of change implementation and benefits realisation.?

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Duties and Responsibilities,

Key Accountabilities

• Design fit-for-purpose tactical solutions that support operational teams while longer-term strategic system capabilities are under development.
• Assess opportunities based on operational value, implementation effort, risk, control requirements and expected lifespan of the solution.
• Work closely with the Head of Strategic Execution to align tactical automation initiatives with the strategic technology and system development roadmap.
• Design interim solutions with appropriate consideration for future strategic capabilities to minimise duplication, rework and technical debt.
• Establish appropriate transition or retirement plans for tactical solutions where functionality will ultimately be replaced by strategic system capabilities.

Transformation and Delivery

• Lead and support transformation initiatives across operations, underwriting, claims, member services, distribution and enabling functions.
• Provide senior capacity and problem-solving into priority programmes — including the onboarding journey overhaul, the URE / rules-engine replacement and the reinsurer transition.
• Drive continuous improvement and automation of manual, high-effort processes to release capacity, reduce risk, improve turnaround and customer experience.
• Facilitate stakeholder alignment and change adoption so that delivered change actually lands in the business.

Technology, Data and AI Enablement

• Be comfortable to personally be hands on with solutioning as well as partnering with Technology and BA teams to ensure business needs translate into practical, well-specified solutions.
• Identify and drive opportunities to use data and AI to improve decisions, insight, efficiency and adviser / member experience.
• Translate business information requirements into detailed specifications for BI and Data teams.
• Identify trends, exceptions, bottlenecks and control weaknesses through data analysis.

Leadership Scope

• Influence decision-making at senior management level without direct reporting authority.
• Provide principal-level specialist leadership on business capability, operating model and process design.
• Provide direction and development to underwriting resources.
• Facilitate complex cross-functional decisions.
• Establish and promote a culture of continuous improvement, innovation and accountability.

Role Scope and Decision Making

• Operates across glu and supports transformation initiatives involving multiple business and support functions.
• Leads complex initiatives where outcomes depend on resources outside the role's direct reporting line.
• Makes recommendations on strategic, structural and operational improvements for consideration by senior leadership.
• Accountable for the quality, scalability and implementation readiness of proposed business solutions.