Business Intelligence Manager

Job Summary

The Head: Business Intelligence establishes and leads Mediscor’s BI function, with responsibility for data architecture, reporting, analytics and stakeholder delivery.

The role also manages the integration of pharmacies, doctors, hospitals and other providers into Mediscor’s infrastructure through medical switches and direct Web API connections.

Key Performance Areas

• Define and deliver the BI strategy and roadmap in support of Mediscor’s business objectives.

• Establish and lead the BI department, including its operating model, team structure, standards and delivery priorities.

• Own the data warehouse, data lake and reporting architecture, including integration of multiple Mediscor data sources.

• Design, automate and deliver operational, client, regulatory and executive reporting within agreed requirements.

• Manage internal and external stakeholders, translating business and client requirements into BI solutions, reports and dashboards.

• Establish data governance, data quality, data security and single-source-of-truth standards.

• Expand Anomaly Detection analytics and develop commercial BI products, analytics and reporting services that create new revenue opportunities for Mediscor.

• Own the provider integration portfolio covering pharmacies, doctors, hospitals and other provider types that connect through medical switches or directly to Mediscor’s Web API.

• Manage delivery across providers, internal IT specialists, practice management software vendors and switching companies.

• Ensure that integration standards, access requirements, service levels, monitoring, change control and support arrangements are defined and consistently applied.

• Monitor integration performance, incidents and unresolved dependencies. Drive corrective action and report material risks or service issues to the relevant stakeholders.

Experience and Qualifications required

Minimum qualification: A degree in Data Science, or a similar / related qualification in a quantitative discipline (for example Statistics, Computer Science, Data Analytics or a comparable field).

A relevant postgraduate qualification will be an advantage. This requirement is not overly rigid – a candidate with a similar background and practical experience will be considered.

Training or practical experience in project management, service management or systems integration will be an advantage.

Essential Experience

• A minimum of 8 years’ relevant experience in data, business intelligence or a related field.

• Demonstrated experience managing a data or BI team.

• Demonstrated delivery of a data warehouse or data lake set-up and architecture (design through implementation).

• Proven Business Intelligence set-up and delivery in a production environment, including report design, report writing and automation

• Experience managing user groups and stakeholder relationships.

• Experience coordinating system integrations or technology enabled onboarding across internal teams and external organisations.

• Experience managing vendors, delivery plans, testing, implementation readiness, service issues and operational handovers.

Advantageous

• Experience with IBM i (iSeries / AS400) databases and reporting.

• Experience in a Pharmaceutical Benefit Management, healthcare, medical scheme or claims-data environment.

• Hands-on experience with Qlik (Qlik Sense / QlikView).

• Experience with data governance, POPIA / data-privacy compliance and FWA analytics.

• SQL and data-modelling experience across multiple source systems.

• Experience with healthcare provider integrations, practice management systems, medical claims switching or real time claims processing.

• Exposure to Web API integration, API gateways, transaction monitoring and integration support models.

Knowledge and Attributes required

• Leadership and the ability to build and develop a team.

• Strong stakeholder management and the ability to translate business needs into BI solutions.

• Ability to build working relationships and liaise with clients, partners and regulators.

• Good verbal and written communication skills, including data storytelling to non-technical audiences.

• Accountability, business thinking and a delivery orientation.

• Strong project coordination and the ability to manage work across business, operational and technical teams.

• Commercial awareness and the confidence to manage external providers, software vendors and switching companies.

• Ability to define ownership, control scope, manage dependencies and drive issues through to resolution.

• Enough technical understanding to challenge plans, assess risks and coordinate specialists without being the technical implementer.

To be noted

The position is based at Mediscor in Centurion and is full-time. The role is initially office-bound and is not a work-from-home position. This arrangement may change over time as the department is established and matures.

The Head: BI works closely and daily with colleagues across Mediscor, particularly the IT team responsible for the data warehouse and the various user groups that depend on reporting and analysis. The role may require occasional extended hours to meet reporting deadlines and delivery milestones.

The role also works closely with Provider Services, Operations, Client Services and IT specialists. Regular engagement with healthcare providers, practice management software vendors and switching companies is required to coordinate integrations, resolve service issues and support controlled implementation.

Recruitment will be done as per Company EE plan.