Receptionist

Job title/position: Receptionist

Number of positions: 1

Function and Business Unit: Central Services– Facilities

The role is to create a welcoming environment for the organization, its clients, and guests manage our front desk daily and to perform a variety of administrative and clerical tasks.

Key Responsibilities

• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
• Receiving and sorting daily mail
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
• Provide basic and accurate information in-person and via phone/email
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing

Skills

Skills and attributes required for the role

• Good communication skills
• Customer handling
• Friendly and Approachable
• Presentable
• Telephone etiquette and the ability to respond professionally to clients on the telephone
• Interpersonal skills
• Active listening

Personal Attributes

• Good attention to detail
• Positive attitude
• Professionalism and Confidentiality
• Flexibility to deal with diverse people
• Cooperative

Minimum requirements to apply for the role (including qualifications and experience):

• Grade 12
• 1 – 2 years’ experience in a reception role
• Computer Literacy
• Working knowledge of Microsoft Office