Senior Facilities Manager

Duties & Responsibilities

Service Level Agreement (SLA) Management

• Review and assess all SLAs with external service providers
• Monitor compliance with facilities management output specifications
• Ensure internal procedures align with contractual obligations
• Evaluate and improve reporting structures

Team Leadership and Workforce Management

• Review organisational structures, reporting lines, and job roles
• Lead, motivate, and develop site teams
• Coordinate team-building and engagement initiatives
• Drive alignment with operational and strategic objectives
• Manage employee relations in line with labour legislation
• Support succession planning and BEE compliance

Customer Relationship Management

• Build strong, proactive relationships with clients at all levels
• Establish effective communication channels across stakeholders
• Drive a customer-focused service culture

Occupational Health and Safety (OHS) Compliance

• Ensure compliance with the Occupational Health and Safety Act
• Maintain effective safety systems, policies, and procedures
• Ensure all statutory appointments are in place and active
• Conduct audits and implement corrective actions

Reporting and Governance

• Ensure accurate and timely reporting (internal and external)
• Lead and participate in meetings, reviews, and workshops
• Maintain proper records and documentation of site activities

Risk Management

• Identify operational and technical risks Implement risk mitigation strategies
• Work with technical managers to manage site risks effectively

Quality Management

• Ensure implementation of quality standards and systems (IMS)
• Monitor performance against quality objectives Maintain compliance with ISO standards (9001, 14001, 45001)

Financial Management

• Manage budgets (OPEX and CAPEX) within approved limits
• Monitor costs and review variance reports
• Ensure compliance with financial policies and controls

Documentation and Compliance

• Maintain a complete and updated document library
• Ensure all contract documentation is properly stored and accessible
• Perform inspections and enforce corrective actions where needed

Skills and Competencies

Technical Skills

• Strong financial and business acumen
• Knowledge of facilities management systems, equipment, and materials
• Understanding of SLAs and contract management
• Sound knowledge of OHS legislation
• Knowledge of Labour Relations Act and employee relations practices
• Proficiency in MS Office (Word, Excel, PowerPoint, Projects)
• Valid driver’s license and own transport

Key Competencies

• Strong communication and relationship management skills
• Customer-focused mindset
• Strategic thinking and planning ability
• Problem-solving and analytical skills
• Project and resource management capability
• Conflict resolution and disciplinary management
• Ability to work under pressure and be available after hours (24/7)

Qualifications

Education And Experience

• Matric (Minimum requirement)
• Relevant tertiary technical qualification (preferred)
• 5–10 years’ experience in facilities management or similar environment