Client Service Administrator: Investments MMH260923-4

Role Purpose

Provide an effective and efficient service to clients and intermediaries by accurately approving Investment only transactions, ensuring all transactions are processed within the agreed service levels to support the operations of the Fund.

Requirements

• Grade 12 (NQF level 4)
• Proficient in Intermediate MS Excel, I.e. V-Lookups
• Employee Benefits experience is preferred
• Successful Completion of Yenzani training will be advantageous

Duties and Responsibilities

• Take ownership of client queries and provide first time resolution to ensure client.
• Process investment trades to ensure the transactions are in the trade cycle timeously.
• Process Individual Member Choice (IMC) funds ensuring that the relevant member records are updated correctly and in the trade cycle timeously.
• Process fund level disinvestment trades ensuring all the relevant audit requirements and policy conditions are adhered within the service level agreed time.
• Process disinvestment trades for the IMC funds ensuring all policy conditions are adhered to and accurate values are paid within the service level agreed time.
• Ensure monthly balance reports and Investment Statements on IMC funds are distributed to clients within the service level agreed time.
• Ensure monthly fees are processed and checked when due.
• Administration of investment only business which includes inflows, outflows, installation and distribution of monthly statements.
• Ensure that monthly statements for fund level funds are sent within the service level agreements.
• Investigate client queries within the agreed service level and ensure that client receives timeous and accurate feedback.
• Escalate client queries to the relevant department or stakeholder as and when required.
• Build and maintain relationships with clients and stakeholders to create a consistent client experience.
• Professionally draft relevant correspondence to clients as and when needed.
• Take accountability for service delivery.
• Enables efficient and effective client service.

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