Call Administrator

The Council for Scientific and Industrial Research (CSIR) is a leading scientific and technology research organisation that research, develops, localises and diffuses technologies to accelerate socio-economic prosperity in South Africa. The organisation's work contributes to industrial development and supports a capable state. The CSIR has a vacancy for a Call Administrator in the

The Council for Scientific and Industrial Research (CSIR) is a leading scientific and technology research organisation that researches, develops, localises and diffuses technologies to accelerate socio-economic prosperity in South Africa. The organisation's work contributes to industrial development and supports a capable state.

Call Administrator

Skilled / Junior Management

About The Job

The CSIR has a vacancy for a Call Administrator in Facilities Management and Security Services

(FM&SS) who will work with Call Centre Agents to provide reliable, professional call administration support to FM&SS. The incumbent will use the computerized maintenance management system (CMMS) to capture work requests and assign them to the correct teams to ensure timely execution. This position is based in Pretoria.

This position reports to the Manager: Planning Services, Monitoring and Evaluation

Key Responsibilities

Administration

• Plan and coordinate maintenance services to ensure fit-for-purpose workspaces, building infrastructure and equipment.
• Log service requests received from FM&SS Clients on the Archibus system.
• Review and approve service calls logged by Service Desk operators.
• Allocate calls on the Archibus system to the relevant FM&SS service department.
• Manage lost calls and reroute them to the correct work team.
• Update maintenance tasks per asset to capture any changes and improvements and ensure job cards from the CMMS always have current information.
• Act as a liaison between FM&SS and CSIR and tenants' work requesters.
• Close completed calls upon completion of work execution in the assigned area of responsibility.
• Carry out Procurement of materials and outsourced services in the area of responsibility.
• Prepare tender documents and coordinate tender processes with Supply Chain Management.
• Manage the receipt of goods and services to enable supplier payments.
• Timeously Receipt invoices for received and verified goods and services and close purchase orders.

Customer services

• Interact with FM&SS staff and customers professionally, with respect and dignity.
• Proactively manage communication and relationships with all customers.
• Act as liaison between FM&SS and CSIR Divisions, Portfolios and Tenants on FM&SS-related issues.
• Establish and maintain good relationships with customers by understanding their requests.
• Ensure that all maintenance work is completed efficiently and effectively.

Monitoring

• Generate monitoring reports on maintenance performance and backlog.
• Compiling weekly reports for presentation and discussion at periodic meetings.
• Carry out periodic independent stock takes in stores.
• Compile weekly open calls reports for submission to Planning and Service Monitoring Manager.

Management Responsibilities

• Manage a team of Service Desk Operators.
• Manage, mentor, coach and play an advisory role for staff growth and development.
• Conduct performance management contracting and reviews for all staff at the recommended periods.
• Identify and implement training interventions.
• Recommend and facilitate developmental plans.
• Dispute resolution.

Qualifications, Skills And Experience

• Grade 12
• Certificate in Administration or/ Mechanical or/ Electrical or/ Industrial Engineering
• Minimum 3 years' experience in an administrative role or supervisory role, or in maintenance management
• Computer literacy
• Knowledge of technical trades
• Knowledge and experience in the use of a Call Management or Maintenance Management System
• Code 8 Driver's license
• All international qualifications require an evaluation report/certificate issued by the South African Qualifications Authority (SAQA).

What's in it for you?

The CSIR Offers

• Learning and development opportunities.
• Competitive and market-related remuneration packages.
• Total guaranteed salary packages which encompass contributions to the pension fund, risk insurance and medical scheme.
• We openly acknowledge and reward our employees' contributions and accomplishments through our esteemed CSIR Excellence Awards.

Closing date: 01 October 2026

PLEASE NOTE THAT FEEDBACK WILL BE GIVEN TO SHORTLISTED CANDIDATES ONLY.

For more info, please contact the CSIR Recruitment Centre on 012 841 4774 or email us at ***email_hidden***

The CSIR is an equal opportunity employer. As such, it is committed to the Employment Equity Act and will through the filling of this vacancy, give preference to candidates from Designated Groups in terms of the Employment Equity Act. By applying for this position at the CSIR, the applicant understands, and agrees that the CSIR may solicit a credit and criminal report from registered credit bureau and/or South African Police Services (in relation to positions that requires trust and honesty and/or entail the handling of cash or finances), and may also verify the applicant's educational qualification and employment history. The CSIR reserves the right to remove the advertisement at any time before the stated closing date and it further reserves the right not to appoint if a suitable candidate is not identified.