Junior IT Helpdesk

DoneIT Solutions is a B2B-only Managed Service Provider based in Edenvale, Johannesburg, trusted by small and medium-sized businesses to keep their technology running, secure, and ready to grow.

We're looking for an outgoing, people-focused L1 Helpdesk & Sales Admin Coordinator to join our office in Edenvale. This is a predominantly office-based role (around 80% of your time), combining first-line technical support with sales administration and coordination. You'll be the first friendly voice our clients hear when something isn't working, and a key support to our sales team behind the scenes. It's an ideal role for someone who wants steady, structured office hours, loves interacting with people, and wants to build a genuine career in IT support and business operations.

• Providing first-line (L1) support for basic IT issues raised by clients
• Escalating more complex issues to senior technical staff promptly and with clear handover notes
• Assisting with sales administration and coordination; helping keep quotes, orders, and client paperwork moving
• Answering calls and greeting visitors professionally, as a key point of contact for the office
• Keeping clear, accurate records and ticket notes
• Coordinating with clients and colleagues to keep tasks and requests on track
• Occasional travel where required to support clients or the business
• Ability to work and learn under pressure
• The role will be 60% to 70% technical and 40% to 30% sales admin related.

• Matric (Grade 12) — essential
• At least 1 year of relevant work experience
• CompTIA A+ certification — essential
• CompTIA N+ certification — essential
• Microsoft 365 skills or certifications — advantageous
• Strong written and verbal communication skills
• A genuine people person — someone who enjoys talking with and meeting new people, not just tolerates it
• Comfortable being the first point of contact for clients, in person and on the phone
• Own reliable vehicle and a valid driver's licence — essential
• Must live within close proximity to Edenvale, Johannesburg
• Reliable, punctual, and professional in an office environment

R8000 to R15000 depending on qualifications and experience.

Please email CV to ***email_hidden*** with relevant documentation attached.

• Attachments : ID, CV, Employment history, References, Qualifications
• Subject : L1 Helpdesk Applicaiton 2026