Operations Manager - Toilet Hire

About the Role

The Operations Manager - Toilet Hire is responsible for overseeing the logistical and operational aspects of portable toilet services. This role focuses on ensuring efficient deployment, maintenance, and customer satisfaction, while also leading a team to meet service delivery standards. You will play a crucial role in the operational management of our toilet hire services, optimizing processes to enhance performance and customer experience.

Key Responsibilities

- Develop and implement operational strategies to improve service delivery and efficiency in toilet hire services.

- Coordinate the scheduling and deployment of portable toilets to various sites, ensuring timely and effective service.

- Manage a team of field technicians, providing training, guidance, and performance evaluations to ensure high service standards.

- Monitor inventory levels and ensure adequate stock of toilets and related supplies while managing departmental budgets.

- Resolve customer inquiries and complaints related to toilet hire services, ensuring a high level of customer satisfaction.

- Collaborate with sales and marketing teams to support business initiatives and respond effectively to market demand.

- Maintain compliance with health, safety, and environmental regulations, ensuring all operations align with industry standards.

- Analyze operational data and metrics to identify areas for improvement and implement solutions accordingly.

Requirements

- Demonstrable experience in operations management, ideally within a service-oriented environment.

- Strong organizational and project management skills, with the ability to manage multiple priorities simultaneously.

- Proven track record in team leadership and the ability to foster a positive work culture.

- Excellent communication and customer service skills, with a focus on building and maintaining relationships.

- Proficient in using operational tools and software to track logistics and service provision.

Preferred Qualifications

- Relevant degree or diploma in business management, operations, or a related field.

- Experience in the sanitation or portable toilet industry is an advantage.

- Familiarity with health and safety regulations related to service operations.

- Certification in project management or operational excellence methodologies is desirable.

We are an equal opportunity employer committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals as per the Employment Equity Act.