Client Service Administrator MMH260928-2

Role Purpose

Provide quick and accurate administrative support, to enablethe client service area to deliver aprofessional service to clientswithin Service Level Agreementsand legislative/compliance requirements.

Requirements

• Matric/equivalent.
• 2 Years’ administration experiencein a Financial services or InsuranceAdministration environment.
• Client service experience.
• Employee benefits experience willbe an advantage.
• Disability claims administrationexperience will be an advantage.
• Intermediate Excel will be anadvantage, i.e. VLOOKUPs

Duties and Responsibilities

• Claims: Accurate calculation and payment of Monthly Income, LumpSum Disability and Critical Illness Benefits in line with Policy and Legislative conditions.
• Member record maintenance: Timely processing of reviewdecisions, i.e. suspension,reinstatement, reduction andtermination of benefits. Capture data accurately on relevant systems according to Service Level Agreements
• Client Servicing: Ability to address queries and resolve complaintsraised by clients expeditiously, in both spoken (telephonically and face-face) as well as written communication (email).
• Dealing with client requests in acompetent, efficient and professional manner.
• Adherence to organizational and team best practice, processes and legislative requirements.
• Maintaining a professional, consistent service delivery to ensure client retention and satisfaction.
• Support the Administration Manager to enable efficient and effective client service.
• Taking ownership of assigned workflows and ensure they are processed and resolved timeously and effectively.
• Identify and report process and system failures and enhancements to improve client experience.
• Participate and contribute to aculture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

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