On Key Partner Enablement / Client Success Engineer

At On Key, we provide the opportunity for individuals to enjoy their working lives as much as their home lives. We foster a team environment in which each individual is recognised, valued and developed to support our company strategy. We encourage people with disabilities and from diverse backgrounds to apply.

As Partner Enablement / Client Success Engineer, you will help our implementation partners deliver On Key well, and help our clients get real value from it once it is live. You will be the technical person partners call when a configuration decision matters, and the person who can tell whether a client is genuinely using On Key or merely logging into it.

This is a broad role by design. Alongside partner and client work, you will contribute to product demonstrations, provide functional and technical input to tender responses, and help implement the automation that allows a small operations team to serve a large client base.

We are building an operations function that is lean by design. That works when people move comfortably between technical and commercial conversations, know On Key deeply enough to configure it under time pressure, and would rather automate a task than repeat it. If you enjoy variety, take ownership without being asked, and want your product expertise to shape how a software business runs, this role will suit you.

This role sits at the centre of how On Key retains clients and scales through partners. We are looking for someone who genuinely enjoys solving client problems and helping others do the same.

Minimum Requirements

• A B.Tech or B.Eng degree in Engineering, Computer Science, Information Systems or a related technical discipline.
• A minimum of 5 years’ hands-on On Key experience. This is non-negotiable and will not be substituted with general EAM or CMMS experience.
• Demonstrable configuration knowledge across On Key, including asset registers and hierarchies, maintenance strategies and task lists, work management, costing structures and reporting.
• Practical experience implementing, configuring or supporting On Key in a live client environment.
• Strong interpersonal and communication skills. You will work directly with clients, implementation partners and internal teams, often in the same week.
• A self-starting, can-do attitude, with the judgement to work across several disciplines at once.
• The ability to translate technical detail into language a commercial audience understands, and vice versa.
• A valid driver’s licence and willingness to travel occasionally to client and partner sites.

The Following Will Count Strongly In Your Favour

• A sales, pre-sales, solution consulting or other commercially facing background.
• Experience preparing product demonstrations or contributing to tenders, RFPs and functional requirement schedules.
• Experience with automation, scripting or AI tooling, and an interest in applying it to operational work.
• Experience working with or enabling implementation partners.
• Experience in an asset-intensive industry such as mining, manufacturing, FMCG or facilities management.

Duties & Responsibilities

Partner enablement

• Provide technical enablement and second-line support to implementation partners.
• Contribute to the partner onboarding platform that guides partners through On Key configuration.
• Support partner certification through technical assessment and practical evaluation.
• Help assess the quality of partner-delivered implementations and suggest remediation where needed.
• Help partners build the capability to run their own demonstrations and configurations over time.

Client success

• Support client health monitoring by helping maintain the measures that show whether clients are using On Key well.
• Contribute technical input to quarterly business reviews and client improvement recommendations.
• Provide On Key technical support to clients and colleagues where issues fall outside standard support channels.
• Help identify adoption gaps and expansion opportunities from client usage patterns.

Product demonstration

• Help build, configure and maintain generic and client-specific On Key demonstration environments.
• Configure demonstrations to reflect the client’s own asset structures, processes, terminology and reporting requirements.
• Build client-specific reports and dashboards to support the demonstration narrative.
• Support technical demonstrations alongside the Head of Operations.

Bid and tender support

• Contribute functional and technical content in response to tender and RFP requirement schedules.
• Help curate and maintain the tender answer library, keeping it accurate as the product evolves.
• Flag capability gaps raised during bids and pass them to Product Owners with commercial context.

Platform, integration and automation

• Support the configuration and administration of the operations platform stack, including the partner management platform and supporting tooling.
• Support the implementation of AI agents that automate routine operational work across the function.
• Help monitor agent performance, investigate exceptions and maintain output quality.
• Contribute to the data pipelines that support client health, utilisation and commercial reporting.

Knowledge and continuous improvement

• Contribute technical content to On Key training function, including training material and product walkthroughs.
• Share client insight, product gaps and recurring issues with Product Owners.
• Help identify manual work that could be simplified or automated.