Factory Shop Supervisor - Epping
Libstar
KEY RESPONSIBILITIES
Sales and Commercial Performance Responsibilities
- Support the achievement of sales and profitability targets.
- Monitor daily sales performance and escalate concerns to the Factory Shop Manager.
- Ensure approved prices, promotions and markdowns are accurately implemented.
- Assist with merchandising, promotional displays and product presentation.
- Monitor short-dated stock and assist with initiatives to minimise losses.
- Promote customer loyalty through excellent service and product availability.
Store Operations and Customer Service
- Supervise daily store operations during allocated shifts.
- Ensure the shop opens and closes safely and according to procedures.
- Allocate tasks and monitor staff performance throughout the trading day.
- Maintain housekeeping, shelf presentation and store cleanliness.
- Manage customer queries and complaints promptly and professionally.
- Escalate significant operational issues to the Factory Shop Manager.
Stock Management, Ordering and Stock Takes
- Monitor stock levels and communicate replenishment requirements.
- Assist with ordering activities as delegated by the Factory Shop Manager.
- Ensure stock rotation practices are applied correctly. • Verify deliveries, transfers and stock movements.
- Assist with monthly stock takes, recounts and investigations.
- Monitor short-dated, damaged and excess stock.
Cash Management, Systems and Administration
- Supervise daily cash-up procedures and till reconciliations.
- Investigate and report cash discrepancies.
- Ensure compliance with refund, void and discount procedures.
- Accurately process transactions using approved systems.
- Maintain required records, filing systems and supporting documentation.
- Ensure administrative tasks are completed according to deadlines.
Leadership, People Management and Training
- Lead and motivate employees during assigned shifts.
- Monitor attendance, punctuality and work performance.
- Conduct on-the-job coaching and training.
- Communicate daily targets, priorities and operational updates.
- Assist the Factory Shop Manager in managing performance and discipline matters.
- Promote teamwork, professionalism and customer-focused behaviour.
Qualification
- Grade 12 / NQF Level 4.
- Retail, Business or Supervisory qualification will be advantageous.
Experience
- Minimum 5 years retail experience.
- Minimum 2 years supervisory experience in a retail environment.
- Experience with stock control, cash management and customer service.
Knowledge and Skills
- Computer literacy including Excel, POS systems, Syspro, TRAILD, Opstol and related systems.
- Strong leadership and communication skills.
- Numerical and analytical ability
- High attention to detail.
- Knowledge of retail operations, food safety and stock control.
Other Requirements
- Willingness to work overtime, weekends and public holidays when operationally required.
- Ability to travel between Factory Shops when required.
