Operations, Coordinator

Position: Operations coordinator

The Operations Coordinator supports the day-to-day delivery of centre operations and teacher support, helping to maintain service quality, operational efficiency, and platform compliance. This role works closely with operations, academic, and central teams to support independent contractors in using EF’s online scheduling system, virtual classroom, and related tools effectively.

This is a hands-on role within a fast-paced environment where flexibility, initiative, and a strong service mindset are essential. The Operations Coordinator will contribute to process improvements, teacher communications, onboarding resources, and operational reporting, while helping to ensure smooth local operations for the Teach Online South Africa team. On our team, flexibility and entrepreneurial spirit are key – priorities constantly change, and our goals are ambitious. If you are always ready to roll up your sleeves and do whatever it takes to get the job done, this could be the perfect role for you!

Responsibilities

• Working with academic team members to compose reference materials for all contractors about students, their expectations, teaching tools and classroom functions
• Working with the team members and central services to create platform introduction material to make new contractors aware of the “how to’s” of scheduling on our platform, as well as the various online tools featured in our virtual classroom.
• Provide day-to-day support for teacher enquiries, including responding directly and escalating issues where needed.
• Support independent contractors in becoming familiar with the online scheduling and invoicing platform, virtual classroom, and related tools.
• Contribute to teacher platform introduction, guidance, and reference materials in partnership with academic and central teams.
• Create and update teacher communications, including newsletters, service updates, and client feedback.
• Monitor service-related data to identify trends, issues, and opportunities for operational improvement.
• Conduct proactive outreach to teachers by email and phone when required.
• Prepare and host webinars or engagement sessions related to platform tools, classroom functions, and operational updates.
• Draft verification letters and other routine correspondence upon request.
• Ensure teacher profiles remain compliant with platform requirements.
• Maintain accurate records and data using systems such as Salesforce, Tableau, Adobe Sign, Jira, and Microsoft Office.
• Support invoice review, reporting, and other administrative or operational tasks.
• Assist with activities, and other cross-functional projects.

Essential Requirements

Preferred but not required

• Past ESL teaching experience.
• Past experience with remote workers and/or independent contractors.
• Past experience with contract related matters and/or Customer Service responsibilities.

Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.

For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.

You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference.

Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact.

About The Team

EF Teach Online is a division of EF, a global leader in language learning with more than 60 years of educational innovation. We deliver high‑quality online learning through a world‑class digital platform that reaches students around the world.

Our teams operate at the intersection of education, technology, and global operations—working across time zones to enhance our platform, improve learner engagement, and support thousands of educators and students every day.

Joining EF Teach Online means contributing to a mission‑driven, international organization focused on opening the world through education within a dynamic, innovative, and collaborative environment.