Hotel Duty Manager - Stellenbosch

Luxury Wine Estate seeks Duty Manager based here in CT

HOTEL DUTY MANAGER – STELLENBOSCH

We are seeking an experienced Hotel Duty Manager to oversee daily operations, coordinate hotel departments and ensure an exceptional guest experience at a luxury hotel in Stellenbosch.

Hotel experience is essential. Only South African citizens will be considered.

Key Responsibilities

• Oversee hotel operations during assigned shifts, ensuring smooth coordination between Rooms Division, Food & Beverage and other departments.

• Support departmental managers and provide visible, hands-on leadership.

• Monitor arrivals, departures, VIP guests, restaurant reservations, events and service capacity.

• Engage with guests, address requests and resolve complaints promptly and professionally.

• Guide, mentor and motivate staff while maintaining service standards and procedures.

• Conduct regular walkthroughs to identify maintenance, operational and guest service concerns.

• Make sound operational decisions and escalate serious guest, staff, financial or safety matters.

• Maintain accurate shift handovers, incident reports and records of guest service recovery.

• Identify operational improvements, support cost control and minimise wastage.

• Ensure compliance with health, safety, hygiene, security and emergency procedures.

Minimum Requirements

• At least 4 years’ experience in a Duty Manager or supervisory position within a luxury 5-star hotel or comparable hotel environment.

• Experience across Front Office, Housekeeping, Food & Beverage, Guest Relations and complaint resolution.

• Strong understanding of Rooms Division and Food & Beverage operations.

• Experience using Opera, HubSpot and Dineplan.

• Proven leadership, organisational and problem-solving skills, with the ability to train and motivate a team.

• Excellent communication and interpersonal skills, with a warm, professional and guest-focused approach.

• Ability to remain calm under pressure, use sound judgement and handle sensitive matters discreetly.

• Proactive, resourceful and accountable, with a commitment to sustainability and high service standards.

• Own reliable transport.

• Willingness to work shifts, weekends and public holidays.

• South African citizenship, valid South African identification and a clear criminal record.

To Apply

Email your CV to ***email_hidden*** with “Hotel Duty Manager – Stellenbosch” in the subject line.

Minimum Requirements

• At least 4 years’ experience in a Duty Manager or supervisory position within a luxury 5-star hotel or comparable hotel environment.

• Experience across Front Office, Housekeeping, Food & Beverage, Guest Relations and complaint resolution.

• Strong understanding of Rooms Division and Food & Beverage operations.

• Experience using Opera, HubSpot and Dineplan.

• Proven leadership, organisational and problem-solving skills, with the ability to train and motivate a team.

• Excellent communication and interpersonal skills, with a warm, professional and guest-focused approach.

• Ability to remain calm under pressure, use sound judgement and handle sensitive matters discreetly.

• Proactive, resourceful and accountable, with a commitment to sustainability and high service standards.

• Own reliable transport.

• Willingness to work shifts, weekends and public holidays.

• South African citizenship, valid South African identification and a clear criminal record.

To Apply

Email your CV to ***email_hidden*** with “Hotel Duty Manager – Stellenbosch” in the subject line.

R35000

ONLY SA CITIZENS AND RESIDING IN CAPE TOWN