Quality Inspector

Duties & Responsibilities

Audit and Inspection

• Verify scope of work and quality requirements against Service Level Agreements (SLAs)
• Ensure product identification and traceability comply with company procedures
• Conduct quality control inspections across departments per company policies and maintenance requirements

Reporting and Documentation

• Compile and review quality control reports and documentation packages
• Maintain audit records and inspection outcomes

Stakeholder Coordination

• Liaise with customers and coordinate inspection bookings
• Communicate findings across internal teams and stakeholders

Audits and Continuous Improvement

• Conduct internal and contractor audits to identify improvement areas
• Develop inspection plans for both hard and soft services
• Support investigations into product and process failures

Performance Monitoring

• Monitor service provider and maintenance personnel performance
• Audit maintenance tasks and work orders for completion and compliance

Skills and Competencies

Technical Skills

• Basic knowledge of ISO standards (9001, 14001, 18001)
• Computer literacy (Microsoft Excel, Word, PowerPoint)
• Inspection planning and auditing capability
• Data recording and reporting skills

Behavioral Competencies

• Works effectively with people and builds team collaboration
• Upholds ethical standards and organisational values
• Communicates clearly and influences stakeholders where needed
• Demonstrates initiative and willingness to learn
• Adapts to change and handles pressure professionally
• Follows procedures and complies with policies and safety standards
• Focuses on achieving work goals and delivering consistent results

Qualifications

Minimum Requirements

• Matric

Experience

• Experience working with service providers (soft services preferred)
• Previous audit experience (advantageous)
• Understanding of company processes, policies, and procedures
• Knowledge of Integrated Management Systems and SLAs