HOSPITALITY EXCELLENCE MANAGER

Are you a hands-on hospitality leader with a passion for exceptional guest experiences, premium service and developing high-performing teams?

We are recruiting a Hospitality Excellence Manager for a prestigious organisation situated in the beautiful Franschhoek Valley. The successful candidate will oversee the daily operations of the restaurant, wine-tasting centre and kitchen, ensuring a seamless and consistently memorable guest experience.

The organisation’s preference is to appoint permanently; however, suitably experienced candidates who are available for a six-month fixed-term or seasonal opportunity will also be considered.

Managing the restaurant, tasting centre and kitchen operations

Leading, scheduling, coaching and developing the hospitality team

Maintaining exceptional service, food-quality and wine-presentation standards

Managing reservations, guest flow, queries and feedback

Overseeing stock, purchasing, suppliers, wastage and cost controls

Managing budgets, expenditure, revenue and profitability targets

Supporting menu, tasting and seasonal-experience development

Ensuring food-safety, hygiene, health-and-safety and liquor-licence compliance

Supporting events, special functions, trade visits and VIP experiences

Working with Sales and Marketing to strengthen the overall hospitality offering

A relevant tertiary qualification in Hospitality Management, Food and Beverage Management or a related field

At least five years’ hospitality experience, including supervisory or management experience

Practical restaurant or food-and-beverage operational experience, including kitchen coordination

Experience within a wine estate, tasting room or premium hospitality environment would be advantageous

Good local and international wine knowledge would be advantageous

Strong leadership, guest-relations and conflict-resolution skills

Commercial understanding of budgets, stock control and cost management

Experience with point-of-sale and reservation systems; Pilot experience would be advantageous

A valid driver’s licence and reliable transport

his is a roster-based position requiring five working days per week, including weekends. The operation provides lunch service and wine tastings, with no dinner service.

The organisation is committed to Employment Equity. Preference may be given to suitably qualified candidates from designated groups, in accordance with its Employment Equity Plan.

To apply, please email your comprehensive CV to ***email_hidden***, quoting HEM02 in the subject line.