Commercial Executive

At The Capital Hotels, we are redefining what hospitality feels like. Modern, meaningful and full of opportunity. We believe great service starts with great people and our team is the heart of everything we do.

Why work for us?

At The Capital, you will feel valued, trusted and empowered. We keep things real with no red tape, just doers who make things happen. We recognise talent quickly and promote based on values, not just titles. Here, hard work gets noticed, ideas matter and our people are our everything.

About The Role

The Commercial Executive drives the commercial success and long-term growth of the group. You will lead revenue generation, commercial strategy and market positioning across the portfolio, and make sure revenue, distribution, reservations and commercial systems work in alignment to deliver strong and sustainable performance. This role connects strategy with execution, ensuring commercial platforms, reporting tools and revenue systems support business goals and enable informed decision-making. Reporting to the Managing Director / Chief Operating Officer, you will lead Commercial, Sales and Revenue and build a commercial function that is proactive, aligned and consistently improving performance.

What you'll do

• Lead the Group's commercial strategy and revenue direction: develop and implement strategies aligned with group growth objectives, drive revenue across accommodation, F&B, events and ancillary streams, lead pricing, packaging and promotional strategy, and present clear commercial insights to executive leadership
• Oversee and improve commercial performance across the portfolio: support forecasting and budgeting, monitor RevPAR, ADR, occupancy and conversion, identify risks and performance gaps, and optimise sales and distribution channels
• Provide strategic leadership to the Central Reservations function (ResHub): maximise conversion, revenue and service quality, keep booking processes, rate loading and inventory controls accurate, and develop the reservations team
• Own system performance and governance: drive optimisation, upgrades, integrations and vendor management across PMS, RMS, CRM, booking and distribution platforms and reporting tools, and protect data accuracy and integrity
• Align teams and stakeholders: keep finance, marketing and operations aligned on commercial priorities, contribute to organisational planning and mentor team members to build commercial capability

What you'll bring

• Matric, together with a bachelor's degree or diploma in Business, Hospitality, Commerce or a related discipline
• 8-12 years' leadership experience in commercial, revenue or hospitality roles
• A demonstrated track record of achieving revenue growth and improving commercial outcomes
• A background managing reservations, revenue operations and distribution channels
• Familiarity with PMS, RMS, CRM tools and distribution platforms
• Experience collaborating with senior executive teams
• Strong strategic thinking and commercial judgement, with the ability to translate data into clear direction and align teams behind shared goals
• Strong communication, stakeholder alignment and influencing skills, balancing strategic and operational priorities

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.