Snr Manager: Regional Programme Management

Structural Information

Job number: 10031762

Job title: Snr Manager: Regional Programme Management

Job grade: M4

Group/ BU: Openserve

Division: Openserve

Span of control: 5-10

Reports to: Executive Management

Core Description

The Senior Manager: Regional Programme Management leads regional programmes and projects that support Openserve’s technology rollout, customer-order delivery and non-order programmes linked to the Master Build Plan. The role coordinates delivery with Centre, Planning and Engineering, Service Management and Order Management, while ensuring strong governance, delivery predictability, capitalisation readiness, service-provider performance, OEM alignment, risk management and executive reporting across the order-to-bill and broader network build lifecycle. The position operates cross functionally within Regional Programme Management, Order Management, Technology Rollout, Capitalisation and Delivery Governance.

Job Responsibilities

• Programme and Project Governance Establish and maintain regional programme governance forums, reporting cadences, stage-gate controls and decision logs. Ensure all regional projects and programmes have approved scope, plans, milestones, budgets, owners, risks, dependencies and success measures. Govern both order-based and non-order-based projects, including strategic build, capacity, network modernisation, infrastructure readiness and Master Build Plan initiatives. Track delivery against baseline plans and escalate delays, cost pressures and quality risks early with clear recovery actions. Maintain a consolidated view of regional projects, risks, issues, dependencies, decisions and benefits. Drive governance discipline across internal teams, OEMs, service providers and contractors.
• Regional Technology Rollout Delivery Lead the regional rollout of Openserve technologies, network infrastructure and strategic delivery programmes. Support the Master Build Plan through disciplined sequencing, resourcing, dependency management and regional progress reporting. Coordinate with Centre, Planning and Engineering, Service Management and Order Management to align delivery plans, technical readiness, order progress, handover and customer-impacting priorities. Align planning, engineering, build, implementation, assurance and handover activities to improve delivery predictability. Manage delivery across the order-to-bill value chain, while governing non-order projects through planning, build, handover, capitalisation and operational readiness. Drive alignment between rollout priorities, capital allocation, customer demand, operational readiness and regional constraints. Ensure site readiness, material availability, service-provider capacity, access dependencies and wayleave requirements are actively managed. Support delivery recovery plans where regional programmes fall behind agreed milestones or customer commitments.
• Service Provider and OEM Management Manage regional delivery performance of service providers, OEMs and implementation partners against contractual commitments, SLAs, quality standards and safety requirements. Hold suppliers accountable for delivery schedules, workmanship, resource availability, issue resolution and professional conduct at customer and network sites. Coordinate OEM input on technical dependencies, solution readiness, product lifecycle requirements, technology standards and implementation risks. Escalate supplier underperformance, commercial risks, dependency failures and quality concerns through the appropriate governance channels. Use supplier performance data to drive corrective action, contract compliance and continuous improvement.
• Stakeholder Management Act as the regional coordination point for internal teams, OEMs, service providers, contractors, municipalities and customers. Build strong working relationships across Centre, Planning and Engineering, Service Management, Build, Field Operations, Network Operations, Commercial, Finance, Procurement, Legal, Risk, IT and Customer Experience. Give stakeholders clear visibility of programme status, risks, blockers, required decisions and delivery commitments. Facilitate cross-functional problem-solving where delivery constraints require joint decisions. Promote a One Openserve approach by aligning teams around customer outcomes, delivery reliability and reputational protection.

Core Competencies

Functional Knowledge And Skills

Programme and project governance; Regional delivery leadership; Technology rollout and infrastructure implementation; Supplier, OEM and contractor management; Financial and commercial awareness; Capitalisation governance and asset handover discipline; Delivery predictability, milestone discipline and performance forecasting; End-to-end value chain and order management from order intake to bill readiness; Master Build Plan support and non-order project governance; Risk, issue and dependency management; Executive reporting and stakeholder communication; Cross-functional coordination with Centre, Planning and Engineering, and Service Management

Competencies (Behaviour)

Thinking Strategically; Problem-solving, prioritisation and decision making; Customer-focused delivery and reputational risk management; Building Stakeholder Relationships; Working Collaboratively; Values Aligned with Company Values

Certifications

• None

Education

NQF 6: National Diploma/ Advanced Diploma/ Certificate

Experience

7 Years relevant experience, of which at least 2 years on management level

Additional Information

Job Responsibilities (continued)

• Financial, Capitalisation, Risk and Compliance Management Monitor regional programme delivery against approved budgets, business cases, capital plans and cost forecasts. Ensure project milestones, completion evidence, asset records and handover documentation support accurate and timely capitalisation. Work with Finance, Engineering, Build, Service Delivery and relevant governance forums to resolve capitalisation blockers, incomplete records, project closure delays and asset validation gaps. Identify financial exposure arising from delays, scope changes, service-provider claims, SLA penalties, rework, quality failures, poor handover or delayed capitalisation. Ensure risks are captured, owned, escalated and closed within agreed timeframes. Enforce compliance with procurement, safety, legal, regulatory, technical, financial and governance requirements. Support audit readiness through clear evidence of approvals, decisions, delivery progress, supplier performance, project closure, asset handover and benefits.
• People Leadership and Capability Building Lead, coach and develop regional programme resources, project managers and delivery coordinators. Build capability in planning, governance, reporting, RAID management, supplier coordination and stakeholder engagement. Set clear expectations for performance, accountability, data quality, delivery discipline and customer-focused execution. Promote collaboration, ethical conduct, safety discipline and continuous improvement.

Certification, Qualifications And Experience

Relevant Degree or National Diploma in Engineering, Information Technology, Project Management, Business Management or a related field.

Postgraduate qualification, PMP, PRINCE2, Agile, PMO, ITIL or equivalent programme/ project management certification will be advantageous.

Minimum of 7 years’ experience in project, programme, infrastructure or technology delivery management.

At least 5 years’ experience in a management role within telecommunications, infrastructure rollout, network build, service delivery or technology implementation.

Proven experience managing service providers, OEMs, contractors and cross-functional delivery teams.

Competence in managing projects across the order-to-bill value chain, including order intake, fulfilment, activation, handover, assurance, billing readiness and issue resolution.

Experience managing non-order projects that support network expansion, technology rollout, infrastructure readiness, capacity growth and Master Build Plan execution.

Strong understanding of governance, stage-gate controls, risk management, supplier performance, financial tracking and executive reporting.

Special Requirements

Physical Requirements

• None

Key Stakeholders

External

OEMs, service providers, contractors, implementation partners, municipalities, landlords, customers, regulators where applicable and other third parties involved in regional technology rollout.

Internal

Centre, Service Delivery leadership, Planning and Engineering, Order Management, Service Management, Build, Field Operations, Network Operations, Commercial, Finance, Procurement, Legal, Risk, IT, Digital, Customer Experience and regional teams.