Manager: Core Maintenance

Structural Information

Job number: 10026668

Job title: Manager: Core Maintenance

Job grade: M5

Group/ BU: Openserve

Division: Openserve

Span of control: 5-10

Reports to: Senior Management

Core Description

Responsible for the effective management of Core Maintenance in the Region, in the allocated functional area or section, ensuring an efficient and reliable core network. Implement and manage special services activation and assurance, quality acceptance and commissioning of new network elements to create and maintain a positive customer experience.

Job Responsibilities

Responsibilities

Responsible for the management of Core Network Field Operations section with the focus on Core Maintenance in accordance with the business objectives:

• Develop and execute an operational plan
• Obtain required information from key role players
• Identify, implement and track targets & goals for environment
• Maintain and repair core network
• Effective management of special services activation and assurance, quality acceptance and commissioning of new network elements
• Responsible for the management of terrestrial, satellite, and submarine transmission channels in the region
• Connecting customers to the network
• Ensure quality assurance and that timelines are met
• Implement human capital plan and work force planning

Manage the performance, productivity, development and wellbeing of own team:

• Effective people management
• Provide appropriate training and development initiatives
• Establish conducive work environment
• Manage employee health & safety
• Develop a high - performance driven team
• Manage the performance, productivity, and wellbeing of own team
• Ensure leadership and performance that is aligned with the Openserve culture and values

Efficient Management Of Functional Area

• Build and maintain efficient relationships with key internal and external stakeholders and service providers
• Manage and control of activities outsourced to contractors and ensure quality checks
• Monitor and mitigate risks activities (including business continuity and operational risk management) within the technology environment
• Support to strategic projects led from Openserve and other parts of Openserve Group
• Manage OPEX and CAPEX budget, expenditure and performance reporting with strict discipline
• Ensure legislator compliance and corporate governance
• Implement and adhere to Openserve policies and procedures
• Drive BBBEE Diversity targets

Core Competencies

FUNCTIONAL KNOWLEDGE

Customer experience; Technology Information systems Acumen; Telecommunications; Network and Electronics; Openserve Policies & Procedures; Business Acumen; Financial Management; Operational System

Functional Skills

Conceptual Ability; Performance Achievement; Innovation; Problem Solving; Empowering; Technical; Diversity Management; Change Management; Interpersonal

ATTITUDES/ LEADERSHIP COMPETENCIES

Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities; Examining information; Adopting practical approaches

Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks

Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities

People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people; Convincing people; Interacting with people

Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working Values Aligned with Openserve Values

Certifications

• None

Education

NQF 6: National Diploma/ Advanced Diploma/ Certificate

Experience

5 Years relevant experience

Additional Information

Special Requirements

• None

Physical Requirements

• None

Key Stakeholders

• Customers
• Labour
• Suppliers/ Service Providers
• Partners
• Internal customers
• External customers
• Mobile Cellular Networks