Client Service Administrator: Indexing (Temporary) MMH261019-6

Role Purpose

Accurately and effectively analyse and review incoming correspondence and documents and create and allocate appropriate workflow task on the workflow system withing the service level agreement.

Requirements

Experience and Qualifications

• Matric qualification or equivalent
• At least 1 year administration and data capturing experience in an insurance environment
• Intermediate Microsoft Excel skills
• Employee benefits experience will be an advantage

Duties and Responsibilities

The Incumbent Will Be Co-responsible For The Following

• Data capturing in respect of documents and correspondence.
• Respond to and resolve basic enquiries within agreed service level agreement.
• Redirect emails meant for other areas to the appropriate individual/mailbox.
• Familiarise self with the various areas within Momentum Corporate in order to gain knowledge of where enquiries should be directed to, if required.
• Ensuring a high level of customer service when liaising with stakeholders.
• Provide support to the front-line team with inbound calls, answer emails, and attend to the walk-in clients when required.
• Ensuring that the principles and outcomes of TCF (Treating Customers Fairly) are practiced and achieved in all duties performed and services provided to all stakeholders.

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