AI Enablement Coach to support Operations & Administration

Our client is seeking a hands-on AI Enablement Coach to support Operations and Administration (O&A) by helping management and staff use approved AI tools effectively in their daily work. This opportunity is ideal for a practical, people-focused professional who can translate operational challenges into safe, useful AI-assisted workflows, with a strong focus on Microsoft Copilot adoption rather than AI solution development.

Key Responsibilities

• Provide one-on-one coaching, small-group training sessions and practical AI bootcamps.
• Help management identify and prioritise suitable AI opportunities across Operations and Administration.
• Coach staff on effective prompting using Copilot Chat for research, drafting, summarisation, analysis and problem-solving.
• Support the practical use of Microsoft 365 Copilot across Excel, Word, PowerPoint, Outlook and Teams.
• Guide users in applying AI to document comparison, reporting, data analysis, meeting preparation and exception identification.
• Help employees develop, test and refine reusable prompts, templates and working practices.
• Support users of existing AI-enabled solutions, including CAPE Crusader, by explaining capabilities, limitations and required human controls.
• Analyse current procedures to identify opportunities for AI-assisted process improvements.
• Reinforce responsible AI practices, including information security, privacy, verification and human review.
• Develop quick-reference guides, prompt libraries, worked examples and other reusable learning materials.
• Track adoption, participation, completed use cases, time saved, benefits and lessons learned.
• Gather user feedback, identify adoption barriers and escalate technical defects or enhancement requests to the relevant teams.

Minimum Requirements

• Strong practical experience with Copilot Chat and Microsoft 365 Copilot.
• Experience enabling users to adopt and effectively use deployed AI solutions.
• Excellent coaching, facilitation, communication and change-adoption skills.
• Ability to translate operational problems into practical AI-assisted workflows.
• Working knowledge of Excel, Word, PowerPoint, Outlook and Teams.
• Good understanding of responsible AI, privacy and information security.
• Ability to measure adoption and communicate outcomes to management.
• Financial services or regulated-operations experience will be advantageous.

Should you meet the requirements for this position, please email your CV to ***email_hidden***. You can also contact xxx on 031 350 4019 or alternatively you can visit our website www.stand-outstaffing.co.za

Should you not hear from us within 3 days, please consider your application unsuccessful.