Card Payments Lead, (Card Issuing), Western Cape, R1.4m pa

A new digital bank is being built and you get to be part of it.

As the Card Payments Lead you will own the end-to-end operational management of banks Mastercard debit programme, ensuring full compliance with Mastercard scheme rules, standards and mandates across the card lifecycle — from issuance and authorisation through to fraud management, chargebacks and compliance reporting.

This is a build-and-run role. The successful candidate brings existing Mastercard issuer experience so the bank doesn't have to learn the scheme's operational and compliance nuances from a standing start, while also designing the processes and controls that will run the programme sustainably as it scales.

• Mastercard Scheme Compliance & Standards
• Card Programme Operations (Issuer BAU)
• Fraud & Risk Management
• Chargebacks & Dispute Management
• Innovation & Process Automation
• Governance & Reporting
• Vendor & Stakeholder Management
• Detail-oriented and comfortable owning compliance-critical processes
• Innovative and automation-minded — genuinely energised by replacing manual work with smarter tooling, not just tolerant of it
• Strong communicator, able to engage confidently with Mastercard, vendors and internal stakeholders
• Self-starter, able to work with ambiguity and build structure where none exists yet

• Minimum 5 years' experience in a Mastercard debit or credit card issuer environment, ideally covering both build and run phases
• Bachelor's Degree or Advanced Diploma (NQF Level 7) in Payments, Financial Services, Commerce, Business Management, Finance, Information Systems, Risk Management or a related field.
• Demonstrated hands-on experience with Mastercard Rules, Security Rules and Procedures, and operational compliance programmes (Fraud and Loss Database, ADC/Cyber Secure, Data Integrity, IMP, QMAP)
• Practical experience managing chargebacks, authorisation strategy and fraud detection tooling in a card-issuing context Familiarity with Card Management Systems (e.g. Paymentology or similar) and working with card manufacturing and personalisation partners
• A track record of introducing automation or process efficiency into compliance-heavy, manual operational environments
• Experience with, or strong working knowledge of, Mastercard Decision Intelligence or comparable real-time fraud scoring/decisioning tools
• Comfortable operating in a startup/build environment, where the role requires establishing processes from scratch rather than inheriting them

R100k to R120k pm, plus bonuses.

Hybrid work.

JOB REF: DEV00629

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