Senior IT Technician

Reference: JHB000312-JHBA-1

Job Title: Senior IT Technician

Location: Durban

Job Overview

We are looking for a hands-on Senior IT Technician to take ownership of a complex, multi-domain corporate environment of 150+ users across several business units. You will manage the full IT stack, from Microsoft 365, servers and networking to backups, security and day-to-day user support, while keeping everything documented and compliant.

Please note: the successful candidate will inherit an environment that is actively being migrated. Immediate priorities include the email platform migration, M365 licence remediation, server blacklist resolution and DNS consolidation. A structured, methodical approach to inherited infrastructure is essential.

Minimum Requirements

• 5+ years in a hands-on IT support or systems administration role, with at least 2 years at senior or lead level.
• Proven experience managing multi-site or multi-entity environments.
• Matric (essential).
• A relevant IT qualification such as CompTIA Network+, A+, MCSA or equivalent (preferred).

Preferred certifications

• CompTIA Security+, MCSA/MCSE, or equivalent vendor certifications in networking or virtualisation.

Required Technical Skills

• Microsoft 365: Exchange Online, Teams, SharePoint, Intune and the admin portal.
• Microsoft licensing: CSP, licence auditing and compliance.
• Windows Server: {2012/}2016/2019/2022, Active Directory, Group Policy, DNS, DHCP.
• RDP and Terminal Services: RDS licensing, session management, RemoteApp and NLA security.
• VPN: site-to-site and client.
• Email hosting and deliverability: cPanel/WHM, SPF, DKIM, DMARC, blacklist remediation, Exchange.
• Antivirus and endpoint security: centralised management and policy enforcement.
• Backup and DR: restore testing, RPO/RTO planning.
• RAID and storage: RAID 1/5/6/10, array monitoring, hot-spare management, failure recovery.
• Virtualisation: Hyper-V provisioning, snapshots and resource management.
• MSSQL: backups, restores, user management and basic query optimisation.
• Biometric systems: access control and time-and-attendance.
• Networking: TCP/IP, VLANs, DNS, DHCP, firewalls, managed switches and Wi-Fi.
• Print infrastructure: network printer deployment and driver management.
• Change control: change documentation, rollback procedures and impact assessment.
• IT compliance: POPIA awareness, access audits, policy drafting and risk registers.

Key Responsibilities

• Microsoft 365 administration: licensing, user provisioning, security policies and tenant health.
• Email hosting: Afrihost cPanel/WHM, DNS, SPF/DKIM/DMARC, blacklist monitoring and deliverability.
• Windows Server: Active Directory, Group Policy, DNS and DHCP.
• RDP and Terminal Services: licensing, session management, RemoteApp and NLA.
• VPN: site-to-site and client VPN configuration and support.
• Endpoint security: ESET or equivalent, centralised console and policy enforcement.
• Backup and disaster recovery: daily monitoring, restore testing and DR planning (RPO/RTO).
• RAID and storage: array health, failure recovery and redundancy.
• Virtualisation: Hyper-V / VMware, VM provisioning, snapshots and resource management.
• Database administration: MSSQL backups, user access and performance monitoring.
• Biometric systems: access control and time-and-attendance hardware and software.
• Network and print infrastructure: switches, firewalls, access points and the printer fleet.
• User support: helpdesk, onboarding/offboarding, device setup and training.
• Compliance and risk: IT policy enforcement, access audits and POPIA awareness.
• Change control: documentation, rollback planning and impact assessment.
• Documentation: IT policies, asset register and network diagrams.

To apply, email CVs to: ***email_hidden***