Network and Data Centre support Engineer

Mid - to Senior Level Network and Data Centre support Engineer

PERMANENT

CENTURION

R50’000 to R 60’000

BACKGROUND OF COMPANY

Our client specialises in customised IT outsourcing solutions, delivering high-availability hosted cloud infrastructure and redundant connectivity services using Software-Defined Wide Area Network (SD-WAN) technologies. The company operates as a group of companies within the information and telecommunications services sector.

REQUIREMENT

Skilled mid-to-senior level Data Centre and Infrastructure Support Engineer.

· At least 5 years’ experience working in a Windows Server support and desktop support environment.

· At least 5 years’ hands-on networking experience in an enterprise environment.

· FortiGate firewall experience is mandatory.

QUALIFICATIONS REQUIRED

• MCP, MCSE, MCITP or other relevant Microsoft certifications.

• Information Technology Infrastructure Library (ITIL) certified.

• Mimecast certification.

• Fortinet NSE / Fortinet Certified Professional (FCP) or equivalent Fortinet certification.

• Relevant networking certifications such as CCNA, CCNP or equivalent.

***Experience with Fortinet/FortiGate environments is a non-negotiable requirement for this position.

EXPERIENCE REQUIRED

· Minimum 5 years’ applicable IT infrastructure/support experience.

· Minimum 5 years’ hands-on networking experience.

· Proven hands-on FortiGate firewall experience is mandatory.

· Experience supporting enterprise-level Windows Server and Microsoft 365 environments.

· Experience troubleshooting complex server and network infrastructure problems.

· Experience in the aviation industry and with passenger handling platforms such as Amadeus or Sabre will be highly advantageous.

SKILLS REQUIRED

Microsoft / Server Infrastructure

Ø Advanced Windows Server support – Server 2016 to current versions.

Ø Advanced Exchange Server support – Exchange 2016 to current versions.

Ø Advanced Microsoft 365 support.

Ø Azure AD / Microsoft Entra ID and Azure AD Connector administration and troubleshooting.

Ø Mimecast support.

Ø Basic Microsoft SQL Server support and troubleshooting.

Ø Backup, restore and disaster recovery knowledge.

Ø Endpoint and server security and patch management.

Networking

• FortiGate firewall administration and troubleshooting – mandatory.

• Configuration and troubleshooting of firewall policies and rules.

• Configuration and troubleshooting of site-to-site and remote-access VPNs.

• Strong understanding of TCP/IP, subnetting, DNS and DHCP.

• Routing and switching.

• VLAN configuration and troubleshooting.

• NAT and network security concepts.

• LAN and WAN troubleshooting.

• Wi-Fi configuration and troubleshooting.

• Network cabling and physical network infrastructure.

• Ability to troubleshoot complex connectivity and network performance issues.

• Experience working with ISPs and other network service providers.

• Ability to analyse firewall and network logs to identify and resolve faults.

• Understanding of network security best practices and segmentation.

FUNCTION OVERVIEW

Ø Responsible for all topics related to the Microsoft 365, data centre, server and network environments.

Ø Support, administration and management of the data centre and Windows Server environment.

Ø Support, administration and management of the organisation's network infrastructure, including FortiGate firewalls, routing, switching, VLANs, VPNs and Wi-Fi.

Ø Troubleshoot complex network incidents, including connectivity, routing, firewall, VPN, VLAN, DNS and related infrastructure issues.

Ø Support, administration and management of backups and data recovery.

Ø Support, administration and management of Azure AD Connector and the Microsoft 365 environment.

Ø Troubleshooting of complex server incidents and problems.

Ø Support of Mimecast across multiple domains, including troubleshooting mail flow and implementing and reviewing policies in line with best practices in consultation with Mimecast.

Ø Basic SQL Server administration and troubleshooting.

Ø Responsible for endpoint and server patching, including Windows updates.

Ø Support, administration and management of endpoint and server security.

Ø Participate in projects in accordance with agreed policies and procedures and ensure that all project deadlines are met.

Ø Analyse vulnerability reports and address vulnerabilities found on servers and endpoints.

Ø Installation and management of SSL certificates on Exchange.

Ø Troubleshooting FTP and sFTP platforms.

Ø Coordinate troubleshooting and support tickets with external service providers.

Ø Develop and maintain technical and functional documentation for required systems.

Ø Develop and maintain Standard Operating Procedures for relevant servers, networks and systems.

Ø Adhere to the change control policy for all changes.

Ø Make recommendations to management to improve systems, infrastructure and processes.

Ø Stay abreast of the latest technology and work with management on potential upgrades.

Ø Execute duties in accordance with ITIL framework guidelines.

Ø Provide 3rd-line support to the desktop team for complex problems.

Should you be interested, and have the requested qualifications and experience, please submit your CV to ***email_hidden***