NB081026-4451- Tour Consultant (Somerset West)

Tour Consultant

Location: Somerset West, Western Cape

Position Type: Full-Time

About the Role

We are seeking an enthusiastic, customer-focused, and experienced Tour Consultant to join our dynamic team in Somerset West. The ideal candidate will be responsible for designing and selling tailor-made travel experiences, managing bookings, and delivering exceptional customer service throughout the client journey. This role requires strong destination knowledge, excellent communication skills, attention to detail, and a passion for creating memorable travel experiences.

Key Responsibilities

1.Client Interaction & Consultation

• Assess client needs, preferences, and budgets to create customized travel solutions.
• Provide expert advice on destinations, travel requirements, visa regulations, and itinerary options.
• Respond promptly and professionally to client enquiries and requests.
• Build and maintain long-term relationships with clients through exceptional service.
• Deliver a high standard of customer care to ensure client satisfaction and repeat business.

2. Intenary Planning & Design

• Design and prepare detailed, personalized travel itineraries.
• Arrange accommodations, transportation, tours, activities, and excursions.
• Research and recommend suitable destinations, attractions, and travel experiences.
• Ensure itineraries align with client expectations, budgets, and travel timelines.
• Continuously enhance travel offerings through innovative and unique travel experiences.

3. Quoting & Sales

• Prepare accurate and competitive quotations for individual and group travel.
• Convert enquiries into confirmed bookings through effective sales techniques.
• Upsell and cross-sell travel products and services to maximize revenue opportunities.
• Achieve individual and team sales targets.
• Contribute to the overall growth and profitability of the business.

4. Booking & Coordination

• Manage all travel bookings, including flights, accommodation, transfers, excursions, and related services.
• Liaise and negotiate with suppliers, hotels, airlines, transport providers, and tour operators.
• Ensure all reservations are confirmed, accurate, and properly documented.
• Monitor bookings and make amendments when required.
• Ensure seamless travel arrangements from booking through to travel completion.

5. Problem Solving & Customer Support

• Address and resolve travel-related issues and emergencies efficiently and professionally.
• Handle customer complaints and concerns with empathy and a solution-focused approach.
• Assist clients with travel insurance, visa applications, and supporting documentation.
• Provide ongoing support before, during, and after travel.

6. Market Knowledge & Trend Monitoring

• Stay informed about travel trends, emerging destinations, industry developments, and market changes.
• Maintain in-depth knowledge of tourism products and services.
• Monitor competitor offerings and industry best practices.
• Provide feedback and recommendations to management regarding market opportunities and product enhancements.

7. Administrative Duties

• Maintain accurate records of bookings, quotations, client correspondence, and payments.
• Generate sales reports and track key performance indicators.
• Ensure compliance with company policies, supplier requirements, and relevant industry regulations.
• Assist with general administrative and operational functions as required.

Minimum Requirements

• Grade 12 (Matric).
• Minimum 2-3 years' experience in a travel consulting, tour operating, or tourism-related role.
• Strong knowledge of local and international travel destinations.
• Experience working with travel reservation systems and booking platforms.
• Proficient in Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to work independently and within a team environment.
• Valid driver's licence would be advantageous.

Competencies & Skills

• Excellent customer service and relationship-building skills.
• Strong sales and negotiation abilities.
• Attention to detail and accuracy.
• Problem-solving and decision-making skills.
• Ability to manage multiple bookings and deadlines simultaneously.
• Strong communication and interpersonal skills.
• Commercial awareness and business acumen.
• Passion for travel and tourism.

What we offer

• Competitive salary package.
• Attractive incentive and commission structure.
• Career growth and development opportunities.
• Supportive and collaborative working environment.
• Opportunity to work within a thriving tourism and travel business in the beautiful Somerset West area.

Remuneration package- R12,000-R18,000 per month (based on experience and qualification) send me your updated cv to ***email_hidden***