Key Account Manager

Our client is seeking a strategic and relationship-focused Key Account Manager to manage and grow strong partnerships with medium to enterprise-level customers. This is a customer success-focused position rather than a traditional sales role, with responsibility for ensuring clients achieve maximum value from their technology solutions.

Responsibilities

• Manage a portfolio of medium to enterprise-level customers.
• Build and maintain strong relationships with stakeholders ranging from end users to C-level executives.
• Ensure customers achieve measurable value and ROI from their solutions.
• Understand customer recruitment objectives and align solutions accordingly.
• Develop and execute strategic account plans.
• Monitor customer health, usage and satisfaction metrics and proactively address risks.
• Manage customer onboarding, training and change-management activities.
• Act as the primary customer point of contact and ensure SLA requirements are met.
• Manage commercial contracts, negotiations and billing-related instructions.
• Identify appropriate upselling and cross-selling opportunities.
• Maintain accurate CRM and customer success records.
• Conduct regular account reviews focused on adoption, satisfaction and success metrics.
• Collaborate with Product and Development teams regarding customer feedback and feature testing.
• Provide quality assurance and support where required.
• Develop strong knowledge of the product portfolio, customers and market.

Requirements

• 4+ years' experience in Account Management and/or Customer Success within a B2B SaaS, recruitment technology or HR technology environment.
• Relevant tertiary qualification in IT, Commerce or a related field.
• Understanding of recruitment technology and corporate HR processes.
• Proven track record in customer retention, expansion and satisfaction.
• Experience engaging with C-level executives and senior stakeholders.
• Strong CRM or customer success platform experience, such as HubSpot, Intercom or Jira.
• Excellent communication, negotiation and problem-solving skills.
• Strong commercial and relationship-management capability.
• Data-driven approach with the ability to use performance metrics to guide customer adoption.

Should you meet the requirements for this position, please email your CV to ***email_hidden***. You can also contact the team on 031 350 4019 or alternatively you can visit our website www.stand-outstaffing.co.za

Should you not hear from us within 3 days, please consider your application unsuccessful.