Senior Business Analysis

Reverside is an established it services provider focusing on delivering high-quality software development, it is resourcing, digital transformation, and systems support solutions. We are always looking for skilled professionals to join our growing team and contribute to innovative technology projects across various industries.

We are seeking an experienced Senior Business Analyst to support digital transformation and core banking initiatives within the retail banking environment. The role focuses on gathering and translating complex business requirements into functional solutions, managing Agile backlogs, documenting business processes and collaborating with technical teams to ensure solutions align with business objectives, customer needs and regulatory requirements.

Key Responsibilities:

• Lead requirements-gathering workshops with business units, executives and technical stakeholders.
• Analyse and document end-to-end customer journeys, business requirements and operational dependencies.
• Translate business requirements into Epics, Features and detailed User Stories with clear acceptance criteria.
• Manage and refine functional backlogs using Agile and Scaled Agile methodologies.
• Document current-state (As-Is) and future-state (To-Be) business processes using BPMN 2.0.
• Identify process inefficiencies, operational bottlenecks and opportunities for improvement.
• Collaborate with Solution Architects and technical teams on APIs, system configurations and integration requirements.
• Advise Product Owners and business stakeholders on solution options, MVP scope, operational impacts and functional risks.
• Work with Quality Assurance teams to validate functional requirements and test coverage.
• Support implementation activities, deployment cycles, production rehearsals and post-go-live stabilisation.
• Ensure business solutions align with applicable banking regulations and compliance requirements.

Qualifications & Experience:

• 6–8 years of experience as a Functional Business Analyst.
• At least 4 years' experience within retail banking or financial services.
• Bachelor's degree in Information Systems, Computer Science, Business Management, Commerce or an equivalent quantitative field.
• Advanced Business Analysis Diploma (FTI or equivalent) advantageous.
• CBAP, PMI-PBA or SAFe Product Owner/Product Manager (POPM) certification advantageous.
• Strong understanding of unsecured lending, transactional banking accounts, card issuing/acquiring or digital KYC and customer onboarding.
• Experience working in Agile or Scaled Agile environments.
• Strong requirements elicitation, process modelling and stakeholder management experience.

Technical Skills:

• Business process modelling using BPMN 2.0.
• Process design tools such as Signavio, ARIS and Visio.
• Agile backlog management tools including Jira, Confluence and Azure DevOps.
• Understanding of API contracts, system integrations and functional specifications.
• Basic SQL querying for data validation and analysis.
• Knowledge of Gherkin/BDD standards and acceptance criteria.
• Regulatory & Compliance Knowledge.
• National Credit Act (NCA), particularly affordability assessments.
• Protection of Personal Information Act (POPIA).
• Financial Sector Conduct Authority (FSCA) requirements.
• Treating Customers Fairly (TCF) principles.

Core Skills:

• Senior Business Analysis
• Requirements Elicitation
• Agile
• SAFe
• User Stories
• Epics & Features
• BPMN 2.0
• Business Process Modelling
• Retail Banking
• Core Banking
• Unsecured Lending
• Digital KYC
• API Integration
• Jira
• Confluence
• Azure DevOps
• SQL
• NCA
• POPIA
• FSCA
• Stakeholder Management