Support Consultant

At Everest Wealth Management, we are an authorised financial services provider. Our Distribution team is looking for a Support Consultant to help Product Specialists, financial advisers and clients receive accurate, responsive support throughout the investment process.

This varied role combines adviser and broker support, investment implementation and client servicing, training coordination, administration, and document quality control.

Purpose of the Role

Provide operational and administrative support to Product Specialists, maintain accurate and up-to-date company documents, and implement investments referred by financial advisers and brokers. The role also involves engaging directly with clients, providing advice within your authorisation and competence, meeting regulatory requirements, and maintaining strong adviser and client relationships.

Main Outcomes

• Product Specialists receive timely, accurate support with product, process, system and operational queries.
• Investment applications and servicing requests are followed up and completed accurately and within agreed service standards.
• Clients receive professional investment implementation and ongoing servicing, with advice provided only within the required authorisation and competence.
• Client, advice and investment records are complete, accurate and current.
• Distribution training is well coordinated, and training records and materials are maintained.
• Company documents are accurate, consistent, compliant and stored with proper version control.

Key Responsibilities

Product Specialist Support

• Act as the primary contact for Product Specialist enquiries and support requests.
• Assist with product, process, system and operational queries, quotations, product comparisons and supporting documentation.
• Support adviser and broker engagement processes, including applicable accreditation requirements.
• Monitor applications and liaise with internal departments to resolve outstanding matters and improve turnaround times.
• Provide ongoing servicing support, administrative backup and current product information to Product Specialists.
• Identify recurring operational challenges and recommend improvements.

Investment Implementation, Advice and Client Servicing

• Manage investments referred by advisers through Product Specialists, from initial client engagement through to implementation.
• Engage with clients to understand their needs and circumstances, explain suitable investment options, and provide advice and recommendations only where appropriately authorised and competent.
• Complete and maintain advice, disclosure, suitability, record-of-advice, application and other required regulatory documentation.
• Address applicable client identification, FICA, AML, POPIA, FAIS and Treating Customers Fairly requirements.
• Maintain complete client, advice, investment and communication records on the CMR system.
• Keep referring advisers appropriately informed, subject to client consent and applicable privacy requirements.
• Manage ongoing servicing for investments written, including client queries, updates, maturities, reinvestments and redemptions.
• Follow up on applications and outstanding requirements, working within the company’s FSP licence conditions and internal compliance procedures.

Training Coordination

• Identify training needs across the Distribution team and maintain product and technical training materials.
• Coordinate internal training sessions, calendars, attendance and training records.
• Assist the Training Manager with presentations, training videos and digital learning content.
• Ensure training materials are current, compliant and consistent with Everest Wealth’s branding and presentation standards.

Administration

• Provide day-to-day administrative support to Product Specialists and the Distribution Manager.
• Monitor new business applications and servicing requests, following up on outstanding documentation and requirements.
• Maintain accurate records for Distribution activities, Product Specialists and operational processes.
• Assist with reports, performance metrics, KPIs and operational statistics.
• Coordinate Distribution meetings, including agendas, minutes, attendance registers and action items.
• Identify administrative inefficiencies and recommend improvements to record keeping and workflows.

Document Review and Quality Control

• Review company documents for accuracy, spelling, grammar, punctuation, formatting and consistency.
• Check that documents contain current and relevant information and follow approved formats.
• Flag errors, omissions or outdated content for correction by the relevant person or department.
• Maintain the electronic filing system, document registers and version control.
• Update documents only when authorised changes or approved information have been provided.
• Record revisions and review dates where required, and ensure superseded documents are replaced with approved versions.

Ad-hoc Support

• Assist with overflow duties and other reasonable responsibilities within the Distribution team.

Experience & Qualifications

• Grade 12 (Matric).
• NQF Level 5 Higher Certificate in Wealth Management.
• RE5.
• 2 to 5 years’ experience in financial services.
• Experience in financial advice, broker support or adviser servicing.
• A diploma or degree in Business, Education, Training, Financial Planning or a related field would be advantageous.

Knowledge and Skills

• Knowledge of financial products and services, financial advisory processes, and CRM systems.
• Working knowledge of Microsoft Word, Excel and PowerPoint.
• Knowledge of adult learning principles and FAIS, FICA, POPIA and TCF principles.
• Strong communication and interpersonal skills.
• Excellent planning, organisation and time-management skills.
• Professionalism, service excellence and attention to detail.
• Problem-solving ability, initiative and adaptability.
• A collaborative approach and high integrity.

Working Conditions

• Monday to Friday, 08:00 to 16:00.
• Occasional Product Specialist enquiries or urgent matters may arise outside these hours.
• A valid driver’s licence and own reliable vehicle are required.
• Probation applies; the job specification states a period of three or six months.