Platform Specialist – Supply Chain

Dis-Chem Pharmacies has an opportunity available for a Platform Specialist – Supply Chain is responsible for providing functional support, configuration, and day-to-day maintenance of the Supply Chain platform supporting planning, procurement, distribution, and inventory movement. Reporting to the Supply Chain Platform Squad Lead, this role ensures reliable planning and execution processes, accurate inventory movement, and stable operation across an integration-heavy environment, while supporting Planning, DC Operations, and Procurement teams and ensuring stock integrity and audit compliance.

Requirements

• Diploma or degree in Information Technology, Supply Chain, or related field
• 3–5 years’ experience in application or platform support roles
• Experience in pharmacy, clinic, healthcare, or regulated retail environments advantageous
• Relevant Platform certifications

Responsibilities

Platform ownership & roadmap

• Maintain system integrity and functionality of the platform through correct configuration and data management
• Engage with business users to clarify functional requirements and operational needs
• Assist in analysing business requirements and proposing functional solutions within
• Provide functional support to resolve incidents, defects, and data issues
• Support master data and configuration activities in line with

Delivery & operations

• Assist with configuration, testing, and implementation of enhancements and fixes
• Perform and document unit testing, regression testing, and UAT support
• Support release activities, including validation and post release checks
• Identify opportunities for system improvements and efficiency gains

Governance & collaboration

• Adhere to change, incident, and problem management processes
• Ensure changes align with enterprise architecture, integration, and information security standards 
• Escalate complex issues to the Senior Platform Specialist or Platform Manager as appropriate

Ways of working (Agile & squad-based)

• Work as part of a cross-functional platform squad, collaborating with product owners, engineers, integration specialists, and business stakeholders
• Participate in sprint / iteration ceremonies, including planning, stand-ups, reviews, and retrospectives
• Contribute to continuous improvement by identifying delivery, quality, or process improvements
• Support a culture of shared ownership, transparency, and learning

Key competencies

• Solid functional understanding of Supply Chain platforms
• Strong analytical and problem solving skills
• Ability to work accurately and consistently in a regulated environment
• Good communication skills with technical and non technical users
• Detail oriented, dependable, and service focused mindset

Key Performance Indicators

• Accuracy and stability of platform configuration
• Timely resolution of incidents and support requests
• Identify recurring incidents, manual work, or inefficiencies and propose improvements
• Support simplification and standardisation of platform configuration and processes
• Quality and completeness of functional documentation and test evidence
• Successful execution of enhancements and fixes
• Satisfaction of Business, Pharmacy, Clinic, and Primary Healthcare users
• Identify opportunities to reduce manual effort, recurring incidents, and configuration complexity through automation and simplification.
• Contributes positively to team culture, engagement, and continuous improvement

• South African citizen
• MIE, clear criminal and credit
• Driver’s license and/or own reliable transport

• Market related salary
• Medical aid
• Provident fund
• Staff account