Technical Hardware Support

An after-sales support role responsible for liaising with clients to troubleshoot faults remotely and coordinate repair services, engineering repairs, new installations and upgrades, ad-hoc installations, de/re-installations, swop outs, and cancellations and equipment returns for all Optix product ranges, in line with the Logistics SOP.

The staff member reports to the Team Leader of the Logistics Department and is responsible for performing Technical Hardware Support functions, while ensuring all departmental duties are completed efficiently and in accordance with the Logistics SOP, its service levels and KPIs.